Headline

Digital Product Manager | Fintech & Banking Products | Mobile Banking, Payments | Software Development (UI/UX) | Gen AI, LLMs & AI Product Management

About

Product Manager with 7 years of experience in Software Product Development (UI/UX), API Integrations, Software Development Lifecycle, Customer Experience and 2 years of experience in Banking, FinTech, Conversational Banking, Payments and Digital Transformation. Experienced in leading end-to-end product lifecycle management, product strategy, roadmap, planning, prototyping (Figma), prioritisation, stakeholder management, user journey optimisation and Agile product delivery (JIRA). Currently driving digital banking initiatives while leveraging Generative AI, Prompt Engineering, LLMs, and AI-powered product discovery to enhance customer experiences and business outcomes

Location

Mumbai

AI stack

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Work experience

Digital Product Manager at RBL Bank, Apr 2024 - Apr 2026 · 2 yrs 1 mo, Mumbai, Own product roadmap and delivery for digital banking initiatives across WhatsApp banking, sms banking and payment product Bharat Connect. Collaborate with business, technology, design, compliance, and operations teams to launch customer-centric banking solutions. Drive product discovery, requirement gathering, prioritisation, sprint planning, UAT, and release management. Lead UX improvement initiatives to enhance customer journeys and digital engagement. Evaluate and implement Generative AI use cases for customer support and banking experiences. Track customer feedback, analytics, and business KPIs to guide roadmap decisions.

Senior Product Developer (UI/UX) at Evalueserve India, Mar 2016 - Jul 2023 · 7 yrs 5 mos, Gurugram, Extensive technical experience in software product development (UI/UX) with a strong focus on web programming languages, frontend technologies, API Integrations. Delivered 12 responsive websites, 6 template customisations and 2 mobile apps using frontend technologies like HTML5, CSS3, Bootstrap, SCSS, JavaScript, jQuery, React JS, API integration, and WordPress (E-commerce websites). Skilled in conducting user research, applying user-centred design principles, and design thinking principles, prototype, wireframes, and conducting 10+ usability tests to ensure seamless user interactions, CSAT, and NPS. Search Engine Optimisation: Facilitating online traffic by 80% on the website by implementing the right content, keywords, sitemaps, compressed CSS/JS files, images, and an integrated Google Analytics script.

Education

Product Management, SP Jain School of Global Management - Dubai, Mumbai, Singapore & Sydney

Master of Business Administration - MBA, Leadership and Strategy Management, Liverpool John Moores University