---
title: "Anjali Goswami - Customer Success Manager in Hyderabad | Tal"
description: "Meet Anjali Goswami, Customer Success Manager @Gainsight | Driving Product Adoption & Customer Retention | Data-Driven Strategies | Salesforce, Power BI & SQL Expert based in Hyderabad. AI stack includes claude and ChatGPT."
image: "https://tal.club/meet/anjali-goswami-2/share-image"
---

# Anjali Goswami on Tal

## Headline

Customer Success Manager @Gainsight \| Driving Product Adoption & Customer Retention \| Data\-Driven Strategies \| Salesforce, Power BI & SQL Expert

## About

Customer Success Manager with 5\+ years of experience in SaaS and e\-commerce, specializing in product adoption, customer retention, and data\-driven strategies\. Adept at managing 150\+ accounts, leading business reviews, and mentoring teams\. Skilled in Salesforce, Power BI, SQL, and cross\-functional collaboration\. Passionate about driving customer success and building lasting relationships to help businesses grow\.

## Location

Hyderabad

## AI stack

claude

ChatGPT

## Work experience

Customer Success Manager at Gainsight, Mar 2025 \- Present · 1 yr 7 mos, Remote, \- Manage and maintain relationships with 150\+ client accounts, ensuring successful product adoption and high customer satisfaction\. \- Lead regular business reviews with key stakeholders to align on goals, identify challenges, and drive strategic solutions\. \- Analyze customer data and usage patterns to proactively address churn risks and optimize customer retention\. \- Collaborate cross\-functionally with sales, product, and support teams to deliver a seamless customer experience and enhance product value\. \- Mentor and train junior team members to elevate team performance and knowledge sharing\. \- Implement customer success processes that improved renewal rates and expanded account growth\. \- Utilize Salesforce, Power BI, SQL, Jira, and Zendesk to track customer health, generate insights, and streamline workflows\. \- Recognized with awards for exceeding performance metrics and exceptional collaboration\. \- Drive customer advocacy through building long\-term trust and enabling customers to realize measurable business outcomes from the product\.

Associate Customer Success Solutions Consultant at Gainsight, Nov 2022 \- Mar 2025 · 2 yrs 5 mos, Hyderabad, Telangana, India

Catlog Specialist at Amazon, May 2020 \- Nov 2022 · 2 yrs 7 mos, Hyderabad, Telangana, India

## Education

B\-tech, CSE, Mahatma Gandhi Institute of technology

[View the original profile](https://tal.club/meet/anjali-goswami-2)

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