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Anjali Goswami

Customer Success Manager @Gainsight | Driving Product Adoption & Customer Retention | Data-Driven Strategies | Salesforce, Power BI & SQL Expert

Hyderabad

6+ years of work experience

Gainsight
Mar 20251 yr 7 mosPresent

Remote

- Manage and maintain relationships with 150+ client accounts, ensuring successful product adoption and high customer satisfaction. - Lead regular business reviews with key stakeholders to align on goals, identify challenges, and drive strategic solutions. - Analyze customer data and usage patterns to proactively address churn risks and optimize customer retention. - Collaborate cross-functionally with sales, product, and support teams to deliver a seamless customer experience and enhance product value. - Mentor and train junior team members to elevate team performance and knowledge sharing. - Implement customer success processes that improved renewal rates and expanded account growth. - Utilize Salesforce, Power BI, SQL, Jira, and Zendesk to track customer health, generate insights, and streamline workflows. - Recognized with awards for exceeding performance metrics and exceptional collaboration. - Drive customer advocacy through building long-term trust and enabling customers to realize measurable business outcomes from the product.
Gainsight
Nov 20222 yrs 5 mosMar 2025

Hyderabad, Telangana, India

Amazon
May 20202 yrs 7 mosNov 2022

Hyderabad, Telangana, India

Anjali’s AI Stack

claude
claude
ChatGPT
ChatGPT

Education

Mahatma Gandhi Institute of technology

B-tech, CSE

Mahatma Gandhi Institute of technology

20154 yrs2019

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Headline

Customer Success Manager @Gainsight | Driving Product Adoption & Customer Retention | Data-Driven Strategies | Salesforce, Power BI & SQL Expert

About

Customer Success Manager with 5+ years of experience in SaaS and e-commerce, specializing in product adoption, customer retention, and data-driven strategies. Adept at managing 150+ accounts, leading business reviews, and mentoring teams. Skilled in Salesforce, Power BI, SQL, and cross-functional collaboration. Passionate about driving customer success and building lasting relationships to help businesses grow.

Location

Hyderabad

AI stack

claude

ChatGPT

Work experience

Customer Success Manager at Gainsight, Mar 2025 - Present · 1 yr 7 mos, Remote, - Manage and maintain relationships with 150+ client accounts, ensuring successful product adoption and high customer satisfaction. - Lead regular business reviews with key stakeholders to align on goals, identify challenges, and drive strategic solutions. - Analyze customer data and usage patterns to proactively address churn risks and optimize customer retention. - Collaborate cross-functionally with sales, product, and support teams to deliver a seamless customer experience and enhance product value. - Mentor and train junior team members to elevate team performance and knowledge sharing. - Implement customer success processes that improved renewal rates and expanded account growth. - Utilize Salesforce, Power BI, SQL, Jira, and Zendesk to track customer health, generate insights, and streamline workflows. - Recognized with awards for exceeding performance metrics and exceptional collaboration. - Drive customer advocacy through building long-term trust and enabling customers to realize measurable business outcomes from the product.

Associate Customer Success Solutions Consultant at Gainsight, Nov 2022 - Mar 2025 · 2 yrs 5 mos, Hyderabad, Telangana, India

Catlog Specialist at Amazon, May 2020 - Nov 2022 · 2 yrs 7 mos, Hyderabad, Telangana, India

Education

B-tech, CSE, Mahatma Gandhi Institute of technology

Anjali Goswami - Customer Success Manager in Hyderabad | Tal