Anjali Tomar profile photo 1 on Tal

Anjali Tomar

Team Leader, US Healthcare Operations

Indore

5+ years of work experience

TP
Oct 20232 yrs 9 mosPresent

Hybrid

US Healthcare Customer Service Team Leader with experience leading teams handling insurance invoice negative balances, ensuring accurate identification and resolution through refunds or income posting. Skilled in managing day-to-day operations, coaching teams, handling client escalations, and monitoring KPIs to meet SLA standards while driving compliance, service quality, and customer satisfaction.
TP
Jul 20212 yrs 3 mosSep 2023

Remote

Customer Service Specialist in the US healthcare domain, managing end-to-end hospital order processing and acting as a key liaison between hospitals and medical product vendors. Experienced in coordinating order fulfillment, resolving discrepancies, and ensuring timely, accurate delivery while maintaining compliance and documentation standards. Known for strong communication, attention to detail, and the ability to manage time-sensitive healthcare operations efficiently.
TP
Aug 20207 mosFeb 2021

Indore, Madhya Pradesh, India

Customer Service Specialist in a domestic calling process, assisting customers with order-related inquiries and providing effective solutions to ensure a smooth and satisfactory service experience.

Education

Makhanlal Chaturvedi National University of Journalism and Communication, Bhopal

Post Graduation Diploma in Computer Applications, Compluter Applications

Makhanlal Chaturvedi National University of Journalism and Communication, Bhopal

20211 yr2022
Devi Ahilya Vishwavidyalaya (DAVV), Indore

Bachelor of Business Administration - BBA, Finance, General

Devi Ahilya Vishwavidyalaya (DAVV), Indore

20183 yrs2021

Join Anjali and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Anjali Tomar on Tal

Headline

Team Leader, US Healthcare Operations

Location

Indore

Work experience

Team Leader at TP, Oct 2023 - Present · 2 yrs 9 mos, Hybrid, US Healthcare Customer Service Team Leader with experience leading teams handling insurance invoice negative balances, ensuring accurate identification and resolution through refunds or income posting. Skilled in managing day-to-day operations, coaching teams, handling client escalations, and monitoring KPIs to meet SLA standards while driving compliance, service quality, and customer satisfaction.

Customer Service Specialist at TP, Jul 2021 - Sep 2023 · 2 yrs 3 mos, Remote, Customer Service Specialist in the US healthcare domain, managing end-to-end hospital order processing and acting as a key liaison between hospitals and medical product vendors. Experienced in coordinating order fulfillment, resolving discrepancies, and ensuring timely, accurate delivery while maintaining compliance and documentation standards. Known for strong communication, attention to detail, and the ability to manage time-sensitive healthcare operations efficiently.

Customer Service Specialist at TP, Aug 2020 - Feb 2021 · 7 mos, Indore, Madhya Pradesh, India, Customer Service Specialist in a domestic calling process, assisting customers with order-related inquiries and providing effective solutions to ensure a smooth and satisfactory service experience.

Education

Post Graduation Diploma in Computer Applications, Compluter Applications, Makhanlal Chaturvedi National University of Journalism and Communication, Bhopal

Bachelor of Business Administration - BBA, Finance, General, Devi Ahilya Vishwavidyalaya (DAVV), Indore

Anjali Tomar - Team Leader in Indore | Tal