Headline

Senior Product Manager @ Verizon (Contract) | Mentor | Google Gen AI Leader | CSPO | Ex- PayPal |

About

I build products where complex systems meet real user needs, across fintech, telecom, and enterprise SaaS. Over 11+ years, I've led product initiatives at PayPal, Verizon, Standard Chartered, and FYNXT platforms that operate at scale, under real constraints of risk, compliance, and performance. What drives me is a simple obsession: making digital commerce effortless. Every login flow, every payment journey, every platform interaction, I want the complexity invisible and the experience seamless. My lane: platform strategy, identity and access, payment ecosystems, and AI-driven product experiences, where the work isn't shipping features, but designing systems that hold up at scale and actually get adopted. I'm deeply invested in Generative AI, not just as a buzzword, but as a core product lever. From enhancing support automation to rethinking how PMs build and ship, I explore how AI reshapes the way we create products and the products themselves. Beyond my day job, I wear a few other hats: → Guest Speaker: Led many sessions for Airtribe, with 70+ participants in each exploring product, prompt engineering, transitioning into PM roles etc. → Mentor: Guide professionals transitioning into product management and GenAI roles through Airtribe, Linkedin, helping them move from learning tools to building real applications → Startup Consultant: Advise early-stage founders on product strategy, positioning, and go-to-market, helping them turn ideas into structured, buildable roadmaps → Freelance Brand & UX: I design brand identities, logos, UX strategy, wireframes, and design systems for startups and small businesses who care about craft If you're a founder or small business looking for product thinking meets design execution whether it's brand identity, UX flows, or product consultation, I'd love to hear what you're building. Let's talk. When I'm not in product mode, you'll find me in a crossfit classes or disappearing into solo backpacking trips chasing the next sunrise.

Location

Chennai

AI stack

aistudio

antigravity

claude code

codex

lovable

hermesagent

Work experience

Senior Product Manager at Verizon, Dec 2024 - Present · 1 y 11 mo, India, (( Incedo (Client: Verizon Business)Employed by Incedo and working with Verizon Business )) Leading enterprise login, authentication, and Identity amp; Access Management (IAM) modernization. Own product roadmap, requirements, user stories, KPI tracking, and cross-functional delivery to improve secure access and customer experience. Authentication & SSO: Led end-to-end implementation of SSO and passkey-enabled authentication, improving enterprise login success by 40% and enabling seamless multi-platform access. Enhanced secure Pay Without Login capabilities for billing and payment journeys. Customer Experience & Problem Solving: Resolved 120+ authentication and access issues using Voice of Customer (VoC), behavioral analytics, and support insights, reducing login-related complaints by 35% and improving CSAT. Product Analytics & KPIs: Built executive dashboards tracking login success, authentication failures, latency, payment conversions, and customer drop-offs. Used insights to prioritize improvements, contributing to a 25% reduction in authentication failures. Generative AI & Automation: Leveraged RADAR, Gemini, and NotebookLM to analyze support transcripts, VoC feedback, and usage patterns, identify recurring friction, and accelerate root cause analysis. Supported AI-powered chatbot integrations to improve self-service and payment assistance. Stakeholder & Delivery Leadership: Established continuous feedback loops through enterprise client calls and stakeholder workshops, improving issue resolution turnaround by 30%. Partnered with engineering, UX, QA, security, billing, and service management teams to deliver scalable, secure authentication solutions. Core Skills: Product Strategy | IAM | SSO | Passkeys | MFA | API Integrations | Enterprise SaaS | GenAI | Product Analytics | Agile | Stakeholder Management

Product Manager at FYNXT, Apr 2024 - Dec 2024 · 9 mos, Led the development and scaling of a B2B SaaS platform at FYNXT, designed for brokers operating in FX, CFD, and cryptocurrency markets. Delivered core capabilities including CRM, Introducing Broker (IB) management, rebate reconciliation, and third-party integrations with VOIP and Payment Service Providers (PSPs), enabling seamless broker operations and partner ecosystem growth. Optimized broker CRM workflows to improve client onboarding and lifecycle management, driving 3X growth in customer engagement and significantly improving client retention. Established continuous enterprise feedback loops to refine product capabilities, resulting in a 30% improvement in platform performance and a 25% reduction in customer complaints. Strengthened brokerage and crypto trading infrastructure by enabling multi-asset trading support, improving transaction transparency, reconciliation accuracy, and regulatory-aligned reporting, helping brokers scale operations while enhancing trader trust and operational efficiency. Skills: Product Management · Product Operations · Digital Strategy · Backlog Management · SaaS & PaaS Platforms · Forex & Cryptocurrency Solutions · Brokerage Technology · Product Analysis · B2B & B2C Platforms

Product Manager at PayPal, Dec 2020 - Mar 2024 · 3 yrs 4 mos, Chennai, TN, India, Led the end-to-end product lifecycle and strategic direction of PayPal’s Buy Now, Pay Later (BNPL) solution, enabling seamless deferred payment experiences for large enterprise retailers, financial institutions, and millions of global users. Partnered with enterprise merchants to align BNPL capabilities with payment processing needs, driving a 28% increase in BNPL transactions and expanding payment flexibility across 300K+ merchants. Defined and executed product roadmaps using customer insights, market trends, and competitive analysis, resulting in 1.85x growth in active accounts. Designed and implemented an AI-powered chatbot and ServiceNow ticketing workflow to streamline enterprise customer support, reducing manual effort by 30% and significantly improving response times and operational efficiency. Additionally, led SaaS product development for financial institutions and brokerage platforms, integrating VOIP and Payment Service Providers (PSPs) to enhance client onboarding, scale operations, and drive a 15% increase in sales. Skills: Product Management · Product Operations · Go-to-Market Strategy · Feature Prioritization · Backlog Management · Stakeholder Management · Product Roadmapping · Client Relations · CSAT Optimization · B2B & B2C Product Delivery

Product Owner at Standard Chartered Bank, Apr 2018 - Dec 2020 · 2 y 8 mo, Chennai

Senior Systems Engineer at Cognizant, Dec 2014 - Apr 2018 · 3 y 4 mo, Bengaluru

Education

Bachelor of Technology - BTech, Information Technology, Anna University Chennai

Public links

linkedin.com: https://www.linkedin.com/in/anithakishorekumar?utm_source=share_via&utm_content=profile&utm_medium=member_ios

dribbble.com: https://dribbble.com/anitha-kishorekumar