Marketing Professional | Coffee Enthusiast | Exploring Brands, Consumer Experience & Café Culture ☕️

Banglore
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Chennai

Tamil Nadu, India






Pgdm, Business Administration and Management, General
GIBS Business School

Bachelor of Commerce - BCom, Accounting and Finance
B S Abdur rahman University of science and Technology
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Coffee professional and operations enthusiast with experience in retail management, café consulting, and franchise operations. Currently pursuing a PGDM in Marketing & Operations at GIBS Business School. Passionate about specialty coffee, customer experience, brand building, and business growth. Skilled in team leadership, operational excellence, and creating memorable customer experiences. Always open to connecting with professionals in coffee, hospitality, marketing, and operations
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Consultant at Freelancer, Sep 2023 - Present · 3 yrs 1 mo, Advised 15 independent cafés & small F&B businesses on enhancing operations & branding to improve customer experience & profitability. Conducted market research & competitor analysis for 15 cafés, enabling strategic positioning & informed decision-making for clients. Optimized workflows for baristas & service staff, achieving 20% reduction in operational costs & significantly improving service efficiency. Designed & curated café menus focused on seasonal offerings, aligning with customer preferences & enhancing overall dining experiences. Crafted 10 specialty beverage recipes that strengthened café brand identity & significantly improved customer satisfaction ratings. Conducted hands-on barista training sessions for 30 staff members, enhancing their skills in brewing methods & café hygiene standards. Standardized beverage preparation in 15 cafés, ensuring consistent taste & presentation, which improved customer feedback. Elevated overall coffee quality by educating teams on sourcing & brewing techniques, resulting in notable increase in customer loyalty.
Senior operations executive at Akaye ventures, May 2026 - Aug 2026 · 3 mo, Banglore
Intern - Digital Marketing at Precision Infomatic (M) Private limited, Jun 2025 - Aug 2025 · 3 mos, Chennai, Created multi-platform video & visual content for Redington India, boosting brand visibility & engagement on digital channels. Produced & edited engaging video content, achieving over 500 combined views & increasing average engagement by 18% across platforms. Conducted field marketing initiatives, capturing valuable client engagement data & user testimonials to bolster B2B marketing efforts. Researched target audiences & crafted thematic campaign frameworks, including comprehensive initiative focused on Trust & Security. Developed content performance dashboards, offering strategic insights for Q3 that guided leadership decisions. Enhanced brand recall & audience engagement through effective application of color theory & storytelling in campaign creatives. Delivered strategic insights that led to 30% increase in content performance, significantly improving overall marketing effectiveness.
Manager at Starbucks, Nov 2020 - Aug 2023 · 2 yrs 10 mos, Tamil Nadu, India
Barista at Starbucks, Nov 2020 - Apr 2021 · 6 mos
Pgdm, Business Administration and Management, General, GIBS Business School
Bachelor of Commerce - BCom, Accounting and Finance, B S Abdur rahman University of science and Technology