Headline

Director, Program Management at Zolo | Scaling Operations through Process, Data & Systems Thinking | Ex-Flipkart | Duke - Product Management

About

Experienced Operations Manager with a demonstrated history of working in the internet industry. Skilled in Leadership, Business Transformation, Project Management, Business Strategy, and Team Management. Strong operations professional with a PGDM focused in Operations and Supply Chain Management from Institute of Management Technology, Ghaziabad.

Location

Greater Bengaluru Area

AI stack

claude code

claude

gemini

grok

openai

perplexity

Work experience

Director, Program Management at Zolo, Jul 2025 - Present · 1 yr 2 mos, Bengaluru, Karnataka, India

Associate Director, Program Management at Zolo, Oct 2023 - Jun 2025 · 1 yr 9 mos, Bengaluru, Karnataka, India

Senior Program Manager at Zolo, Oct 2021 - Oct 2023 · 2 yrs 1 mo, Bengaluru, Karnataka, India

Cluster Manager – Last Mile Operations at Flipkart, Apr 2018 - Jul 2019 · 1 yr 4 mos, Vishakhapatnam, - Designed and executed cluster growth strategy, expanding serviceable Pincodes by 30% while sustaining 90+ CSAT through structured training programs - Owned cost control and performance metrics for full cluster operations, with a focus on manpower cost efficiency

Operations Intern at Impact Guru, May 2017 - Jun 2017 · 2 mos, Mumbai Area, India, Developed the campaign handling process of the Business Development team leading to savings of 0.5 man hours per campaign and started the B2B revenue stream and successfully developed and on-boarded few prominent clients.

Committee Member at Mess Committee - IMT Ghaziabad, Aug 2016 - Mar 2018 · 1 yr 8 mos, Ghāziābād Area, India

Education

Postgraduate Degree, Product Management, Duke University

PGDM, Operations and Supply Chain Management, Institute of Management Technology, Ghaziabad