---
title: "Anirudh Athrey - Product Support Engineer in Bengaluru | Tal"
description: "Meet Anirudh Athrey, Product Engineer leveraging technical support and communication skills. based in Bengaluru. AI stack includes gemini, notebooklm, and notion."
image: "https://tal.club/meet/anirudh-athrey/share-image"
---

# Anirudh Athrey on Tal

## Headline

Product Engineer leveraging technical support and communication skills\.

## About

A graduate of the University of Warwick with an MSc in Logistics, Materials, and Supply Chain Management and an MBA in Aviation Management from Jain \(Deemed\-to\-be University\)\. Academic background is complemented by hands\-on experience in technical support, AI\-based analytics, and supply chain operations\. Worked as a Product Support Engineer at Acumen Aviation, leveraging technical support and communication skills to enhance client onboarding and improve SLA monitoring\. Contributed to integrating ML\-driven insights for predictive maintenance and customer risk profiling\. Dedicated to applying technical expertise to create value in the aviation and logistics sectors while fostering effective collaboration\.

## Location

Bengaluru

## AI stack

gemini

notebooklm

notion

openai

## Work experience

Product Support Engineer at Acumen Aviation, May 2024 \- Jul 2025 · 1 y 2 mo, Bengaluru, Karnataka, India, · Implemented client\-focused product development strategies improving on\-boarding efficiency by 20% for the US and European Clientele\. · Acted as liaison between clients and internal departments to ensure seamless communication and project delivery\. · Utilized AI\-based analytics and Power BI automation to monitor SLAs and predict performance deviations, reducing issue response time by 15% and other key performance indicators \(KPIs\), proactively addressing customer issues and managing remedies\. · Developed business/product requirement documents \(B/PRDs\) and technical specifications\. · Collaborated on digital product features integrating ML\-driven insights for predictive maintenance and customer risk profiling\. · Led customer training and end\-to\-end implementation of road\-maps\. · Contributed to SPARTA product strategy, enhancing customer experience metrics\. · Assessed customer requirements in RFP/RFI processes and provide consultative guidance to the Sales Team to craft compelling responses\. · Anticipated and mitigated risks/issues that can Impact contract execution and maintaining a customer heat map for effective monitoring\.

Business Operations Coordinator at Aromahut pvt ltd, May 2021 \- Aug 2022 · 1 yr 4 mos, Bengaluru, Karnataka, India, As a key contributor to the product development team, this role focused on driving innovation and market relevance through strategic insights and collaborative execution\. Responsibilities included conducting comprehensive market research to inform decision\-making, supporting pricing strategies, and playing a pivotal role in brand development\. The position also involved close collaboration with master perfumers and suppliers to ensure product synergy and consistency with brand values\. Key Responsibilities: Conducted thorough market analysis to identify trends, consumer needs, and competitive positioning, providing actionable insights for product line strategy\. Collaborated with master perfumers and suppliers to ensure seamless integration of creative and operational elements in product development\. Assisted in setting competitive pricing structures that balanced market demand with business profitability\. Contributed to the development and refinement of the brand identity, aligning messaging, aesthetics, and product offerings with target audiences\.

## Education

MSc, Logistics, Materials, and Supply Chain Management, University of Warwick

Master of Business Administration \- MBA, Aviation/Airway Management and Operations, Jain \(Deemed\-to\-be University\)

[View the original profile](https://tal.club/meet/anirudh-athrey)

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