Headline

Trainer at iEnergizer. GDS Certified, Six Sigma Green Belt.

About

A focused professional with over 5 years of experience in diversified industry verticals. I am currently a Senior Trainer and my skills include Process Improvement, driving Customer Obsession, Process Planning, Risk Management, Client Servicing, Process Analysis, Collection Management, and Managing complex data. Working with India’s leading OTA • Strong background in Training, Quality & Compliance, and proven track record in collaborating with Operations, Quality, and Continuous Improvement teams to enhance organizational performance. Expertise in Traveport, Amadeus, Farelogix. Committed to Transformative Solutions in Travel Industry Service and Management. • Led projects utilizing TNA and TNAI methodologies to align with organizational strategies, drive staff engagement, and facilitate effective change management. • Possesses a strong analytical mindset, enabling timely resolution of challenges and the delivery of sustainable results. • Committed to fostering a culture of excellence and continuous improvement in all endeavors. • In-depth knowledge and sound understanding of Airline & Retail Industry.

Location

Bengaluru

AI stack

claude

deepseek

gemini

grok

kimi

Luma AI

Work experience

Training Specialist at iEnergizer, Apr 2026 - Present · 6 mos, Bengaluru, Karnataka, India

Senior Trainer at Concentrix, Nov 2021 - Apr 2026 · 4 yrs 6 mos, Kolkata, West Bengal, India, Senior Trainer at Concentrix where I hold responsibilities to train advisor for flight department including GDS part.

Escalation Specialist at Concentrix, Nov 2021 - Apr 2024 · 2 yrs 6 mos, India, Working in the travel domain with MakeMyTrip associated with GDS (Amadeus, travelport, Mystery etc )

Customer Service Representative at Teleperformance, Feb 2020 - Sep 2021 · 1 yr 8 mos, Kolkata, West Bengal, India, I previously served as an Email Support Specialist for Amazon, and subsequently transitioned to the role of Chat Advisor during the organization's expansion into chat-based customer service for Amazon clients.

Education

Bachelor's degree, Computer Science, Bengal Institute of Technology and Management 163