Headline

Client Relations Executive @ IndiGo Airlines Operations & Customer Experience | Aviation & Service Industry | MBA in HRM

About

A results-driven aviation operations professional with hands-on experience in airport services, passenger handling, and customer experience management. At IndiGo, I have successfully overseen check-in operations, baggage handling, boarding procedures, and VIP/special assistance services—delivering 95%+ passenger satisfaction while ensuring strict compliance with DGCA and IATA regulations. Recognized for process improvements that boosted boarding efficiency by 20% and for consistently maintaining zero safety incidents in high-pressure environments. Beyond operations, I bring strong leadership and people-management skills, having supervised ground staff and coordinated high-volume passenger interactions with precision and empathy. Currently pursuing an MBA in Human Resource Management, I aim to merge operational expertise with HR strategy to enhance workforce efficiency, customer service excellence, and organizational performance in the aviation and service sectors.

Location

North Goa

Work experience

Client Relations Specialist at IndiGo (InterGlobe Aviation Ltd), Sep 2023 - Present · 2 yrs 11 mos

Customer Service Officer at IndiGo (InterGlobe Aviation Ltd), Sep 2023 - Dec 2024 · 1 yr 4 mos, The Customer Service Officer is the front face of the Airlines where passenger queries get resolved to ensure they travel hassle free and On Time.

Operations Executive at VsnapU, Mar 2023 - Jun 2023 · 4 mos, Raipur, Chhattisgarh, India

Education

Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General, Manipal University Jaipur

Bachelor's In Hotel Management (BHM), Hotel Management, IHMCT Kovalam