Headline

Manager - Customer Success @LeadSquared | Ex-Google, Amazon, Freshworks | Driving Retention, Adoption & Growth in B2B SaaS

About

I help businesses turn customers into long-term advocates - driving adoption, reducing churn, and unlocking growth across the customer lifecycle. As Manager - Customer Success at LeadSquared, I lead initiatives that help enterprise clients realize faster time-to-value and build durable, revenue-generating relationships. My focus: understand what success looks like for the customer, then build the roadmap to get them there. This approach is shaped by a varied path — partnering with cross-functional teams on scalable solutions at Google, sharpening my craft in B2B SaaS customer success at Freshworks and KekaHR, and building a strong foundation in business operations and data-driven decision-making at Amazon and Johnson & Johnson. Across every role, the throughline stays the same: trust-based partnerships, deep understanding of customer needs, and outcomes that compound over time. Currently, I'm also exploring how AI is reshaping customer success workflows, always keen to hear how others are thinking about it. Always open to conversations on CS strategy, churn prevention, or scaling SaaS support.

Location

Bengaluru

AI stack

claude

gemini

grok

metaai

notebooklm

openai

Work experience

Manager of Customer Success at LeadSquared, Jun 2026 - Present · 4 mos, Bengaluru, Karnataka, India

Consultant - Product & Solutions at Google, May 2025 - Jun 2026 · 1 yr 2 mos, Hyderabad, Telangana, India

Customer Success Manager at Freshworks, Sep 2024 - Apr 2025 · 8 mos, Chennai, Tamil Nadu, India

Member at Customer Success Collective, Nov 2023 - Jan 2024 · 3 mos, Customer Success Collective is a global collective of customer advocates. This is a place to learn, share, develop, network, and scale with your CS comrades.

Customer Success Manager at Keka HR, Jun 2023 - Sep 2024 · 1 yr 4 mos, Hyderabad, Telangana, India

Specialist at Amazon, Aug 2022 - Jun 2023 · 10 mo, Bangalore

Analyst at Johnson & Johnson, Jul 2021 - Jul 2022 · 1 y, Mumbai

Associate at Amazon, Jun 2020 - Jun 2021 · 1 y, Hyderabad

Education

Master of Business Administration - MBA, Marketing, Bengal Institute of Business Studies

English literature & Psychology, English Language Literature & Psychology Honours, University of Calcutta