Headline

Customer Engagement Manager

About

A highly motivated and self-driven professional with a Master's Degree in Physics . Extensive experience in teaching, customer support, IT recruiting, and coordination. Skilled in managing records, generating reports, and maintaining high levels of customer satisfaction. Adept at leveraging MS Office and basic SAP knowledge to streamline processes and deliver results in dynamic environments.

Location

Gurgaon

Work experience

Customer Engagement Manager at Kosh, Apr 2021 - Present · 5 yrs 3 mos, Gurugram, Haryana, India, Provided comprehensive support to customers throughout the loan application process, including video verification for self-employed applicants. • Resolved customer queries on loan processes, approvals, and rejections through telephonic and video interactions. • Managed escalations for unresolved issues, ensuring timely and satisfactory resolution. • Generated leads from customer databases, successfully converting them into business opportunities. • Guided and mentored team members to enhance overall customer satisfaction and experience. • Developed and implemented strategies focused on improving customer service procedures and policies. • Ensured accurate documentation of customer interactions, compiled detailed reports, and analyzed statistics to improve service delivery. • Recruited, trained, and empowered the customer service team to foster a productive and motivated work environment.

Executive Recruiter at Visoncraft Consulting, May 2019 - Mar 2020 · 11 mos, Gurgaon, Haryana, Design and implement overall recruiting strategy • Perform job and task analysis to document job requirements and objectives • Prepare recruitment materials and post jobs to appropriate job board. • Source and recruit candidates by using databases, social media etc • Screen candidates resumes and job applications • Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes Monitor and apply HR recruiting best practices.

Tech journo cum coordinator... at Electronics For You Group, Dec 2018 - May 2019 · 6 mos, Gurugram, Haryana, India, Build & coordinate with community Share topics finalised by Editors Keep sharing key themes on which story ideas are invited Coordinate with freelancers Watch videos and extract promos and 3 to 5 min videos Publishing of press releases Rewrite tech press releasesWatch videos and transcribe to build articles Template based email interviews & stories Job Posts Web-resarch based articlesAdvance email based interviews Blogs: Top X Videos on... etc

IT Recruiter at Sme Infotech, Jan 2018 - Dec 2018 · 1 yr, India, Design and implement overall recruiting strategy • Perform job and task analysis to document job requirements and objectives • Prepare recruitment materials and post jobs to appropriate job board. • Source and recruit candidates by using databases, social media etc • Screen candidates resumes and job applications • Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes

Robotics Instructor at Avishkaar Box, Feb 2016 - Dec 2017 · 1 yr 11 mos, New Delhi Area, India, Introduction of basic concepts related to Robotics and the concept behind it. • Introduction of STEM Technology. • Introducing kit parts and its use. • Helping kids in designing bots using kit. • Making programs to make the bots perform different tasks. • Introduce the concept behind every bot designed. • Help the students with their creative thoughts in designing new bots. • Motivating them at the time of competition to give their best.

Education

M.sc Physics, Digital Eletronics, Rani Durgavati Vishwavidyalaya, Jabalpur

Bsc, Electrical and Electronics Engineering, St. aloysius College, Jabalpur