Animesh Shankar profile photo 1 on Tal

Animesh Shankar

CAP Associate - Amazon | BDA – Bhanzu | Escalation CSE – Swiggy ONEBLCK | Former Flipkart L2 | Content Head – Eartha DSC | Life Science Student, University of Delhi.

South Delhi

1+ year of work experience

Amazon
Jan 20264 mosApr 2026

New Delhi, Delhi, India

CAP Associate at Amazon supporting North American customers, with a strong focus on escalation handling and concession governance, including managing flagged and reported accounts involving concession overuse or abuse. Experienced in resolving complex order and delivery issues by balancing customer satisfaction, policy compliance, and business risk, while ensuring fair, accurate, and customer-centric resolutions. Demonstrates strong skills in customer escalation management, concession risk analysis, case investigation, conflict resolution, professional communication, and end-to-end customer support, consistently upholding Amazon’s trust and service standards.
Bhanzu
Jul 20257 mosJan 2026

Bengaluru, Karnataka, India

Worked as a Business Development Associate at Bhanzu, bridging the gap between leads and closures by understanding parent needs and aligning them with the right course offerings. Specialized in pitching, persuasive communication, and handling objections with confidence. Built trust, drove conversions, and supported the sales funnel end-to-end.
BPO Convergence Pvt. Ltd.
May 20253 mosJul 2025

Noida Sector 1

Managed chat and call support for Swiggy ONEBLCK's premium members, delivering high-impact solutions with speed and empathy. Empowered to make bold, customer-first decisions beyond standard protocols. Built trust through proactive communication and real-time problem-solving.
Eartha Dyal Singh Chapter
Aug 20241 yrJul 2025

Delhi, India

Led a team of content members to develop performance scripts, contribute ideas for social initiatives, and support campaign planning. Collaborated with the social media team to ensure clear and consistent messaging. Focused on crafting impactful content for events, drives, and awareness programs.
TP
Jan 20244 mosApr 2024

Mohali district, India

TP
Jan 20244 mosApr 2024

While working at L2 Flipkart process, I consistently delivered exceptional service and support, ensuring client satisfaction and loyalty. Leveraging CRM expertise, I drove business growth and fostered long-term relationships, enhancing the overall customer experience.

Education

Delhi University

BSc Life Science, Biology/Biological Sciences, General

Delhi University

20233 yrs2026

12th STD, PCB

GGPS Bokaro, Sec-V

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Headline

CAP Associate - Amazon | BDA – Bhanzu | Escalation CSE – Swiggy ONEBLCK | Former Flipkart L2 | Content Head – Eartha DSC | Life Science Student, University of Delhi.

About

Currently pursuing a BSc in Life Science at Delhi University, with a focus on biological sciences. Recently completed a contract role as a CAP Associate at Amazon, supporting North American customers in escalation handling and concession governance. Gained expertise in managing flagged accounts, resolving complex order and delivery issues, and ensuring compliance with policies while delivering customer-centric solutions. Holds certifications in Project Management from Google and Jira from Atlassian University, issued in April 2026. Driven by a goal to transition into Product/Project Management, leveraging skills in workflow management, agile project management, and sprint planning, alongside a strong foundation in problem-solving and cross-functional collaboration.

Location

South Delhi

Work experience

CAP Associate - CS Operation L2 (Contractual) at Amazon, Jan 2026 - Apr 2026 · 4 mos, New Delhi, Delhi, India, CAP Associate at Amazon supporting North American customers, with a strong focus on escalation handling and concession governance, including managing flagged and reported accounts involving concession overuse or abuse. Experienced in resolving complex order and delivery issues by balancing customer satisfaction, policy compliance, and business risk, while ensuring fair, accurate, and customer-centric resolutions. Demonstrates strong skills in customer escalation management, concession risk analysis, case investigation, conflict resolution, professional communication, and end-to-end customer support, consistently upholding Amazon’s trust and service standards.

Business Development Associate at Bhanzu, Jul 2025 - Jan 2026 · 7 mos, Bengaluru, Karnataka, India, Worked as a Business Development Associate at Bhanzu, bridging the gap between leads and closures by understanding parent needs and aligning them with the right course offerings. Specialized in pitching, persuasive communication, and handling objections with confidence. Built trust, drove conversions, and supported the sales funnel end-to-end.

CS Associate L2 – Swiggy ONEBLCK at BPO Convergence Pvt. Ltd., May 2025 - Jul 2025 · 3 mos, Noida Sector 1, Managed chat and call support for Swiggy ONEBLCK's premium members, delivering high-impact solutions with speed and empathy. Empowered to make bold, customer-first decisions beyond standard protocols. Built trust through proactive communication and real-time problem-solving.

Content Head at Eartha Dyal Singh Chapter, Aug 2024 - Jul 2025 · 1 yr, Delhi, India, Led a team of content members to develop performance scripts, contribute ideas for social initiatives, and support campaign planning. Collaborated with the social media team to ensure clear and consistent messaging. Focused on crafting impactful content for events, drives, and awareness programs.

CSE Escalation Desk - L2 Flipkart at TP, Jan 2024 - Apr 2024 · 4 mos, Mohali district, India

Customer Service Specialist at TP, Jan 2024 - Apr 2024 · 4 mos, While working at L2 Flipkart process, I consistently delivered exceptional service and support, ensuring client satisfaction and loyalty. Leveraging CRM expertise, I drove business growth and fostered long-term relationships, enhancing the overall customer experience.

Education

BSc Life Science, Biology/Biological Sciences, General, Delhi University

12th STD, PCB, GGPS Bokaro, Sec-V