Nodal Head at Zepto
Gurgaon

Gurgaon

Delhi NCR

Delhi NCR

Gurgaon






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Delhi
antigravity
claude code
claude
gemini
lovable
openai
Senior Manager Operations & Last Mile at Flixbus, Jul 2024 - Present · 2 y 2 mo, Gurgaon, ▸ Led operations, partner management, and business scaling for UP, Madhya Pradesh & Uttarakhand, expanding the network from 8 to 105 buses across 14 corridors. ▸ Grew load factor from below 60% to 75%+, improved OTP from 60% to 80%, and raised the average customer rating from 3.4 to 4.4 — driving GM1 improvement from –40% to +7%. ▸ Built a last-mile business from scratch at FlixBus — currently trending at ₹ 30 Cr in Annual Revenue Run Rate. Led the entire business vertical (network planning, business development, operations, pricing strategy) and delivered 10% GM2 positive. ▸ Built 3 AI-powered internal apps (using Lovable, Supabase & Antigravity) from scratch — now used org-wide, saving 1,000+ manhours/week and significant tech costs. ▸ Designed and led the Governance Charter for Flix India Operations, creating a comprehensive reporting and accountability mechanism for internal and external stakeholders.
Senior Manager Planning & Revenue at Handpickd, Sep 2022 - Jun 2024 · 1 y 9 mo, Gurgaon, ▸ Owned long-term and short-term planning, from AOP creation to monthly revenue and operations targets — achieving a 90% monthly target success rate. ▸ Developed a data-driven, dynamic pricing model for a volatile market, driving 10% organic revenue growth while preserving margin targets. ▸ Built a demand prediction model that achieved 90% fulfilment accuracy and kept stock-outs below 5% of SKUs until the last hour of order time. ▸ Designed a credit limit model that halted 20% MoM outstanding growth with zero impact on revenue from the same store base. ▸ Founded and led the Business Intelligence department, providing data and reports to all departments and supporting CXO-level external presentations.
Senior Manager Operations at Zepto, Jan 2022 - Jul 2022 · 6 mo, Delhi NCR, ▸ Oversaw all last-mile operations for Delhi NCR — 40+ stores, 3,000 delivery partners, and a team of 50 managers and executives. ▸ Redesigned the rate card structure to reduce costs and shifted rider behaviour from minimum-guarantee dependency to earnings maximisation. ▸ Improved city NPS by 30% through reducing delivery breaches and deploying structured rider training programmes.
Operations Head at Zomato, Nov 2017 - Dec 2020 · 3 y 1 mo, Delhi NCR, ▸ Set up and managed end-to-end logistics operations for Delhi NCR: 16L+ monthly deliveries, 4,000+ delivery partners, team of 50, and a ₹200 Cr+ yearly budget. ▸ Reduced cost per order by 35% through high-performance payout models with minimal churn — recognised nationally for the cost transformation with zero operational disruption. 30 Cr in Annual Revenue Run Rate. ▸ Achieved the lowest delivery times and highest per-driver utilisation in the region by leveraging data to drive process and product optimisation. ▸ Managed CRM with merchants and delivery partners through structured engagement and robust communication channels to resolve issues at scale.
Entrepreneur in Residence at Yumist, Mar 2015 - Sep 2017 · 2 y 6 mo, Gurgaon, ▸ One of the earliest hires; set up operations from scratch for Delhi NCR and Bangalore. ▸ Designed the hub-and-spoke delivery model and all related processes: hub operations, delivery, manpower planning, and distribution centre runbooks. ▸ Hired and trained 200+ delivery executives, maintaining attrition below 10% through structured appraisals, RnR models, and competitive salary structures. ▸ Managed Operations P&L, reducing delivery and distribution centre running costs while sustaining service levels.