Headline

Product Management | Generative AI | Product Strategy | User Research | Agile | Customer-Centric Solutions

About

Commerce graduate with a strong foundation in customer service and sales, now transitioning into product management with a focus on Generative AI and Agentic AI. Skilled in product strategy, user research, agile methodologies, and customer‑centric solutions. Proven ability to train teams, improve processes, and achieve KPIs, including international experience training teams in Cape Town, South Africa. Currently pursuing Product Management at BITSOM, applying frameworks to real‑world projects. Passionate about building innovative products that simplify complex processes and deliver measurable impact.

Location

Greater Delhi Area

AI stack

anthropic apis

cursor

gemini

openai

Work experience

Sales Executive & Customer Representative at TELUS Digital, Jun 2022 - Jun 2025 · 3 yrs 1 mo, Exceeded monthly and quarterly sales targets by 100%. Delivered 95% customer satisfaction rating and improved retention. Designed onboarding and training programs, improving KPIs by 90%. Created SOPs and process documentation to streamline operations. Conducted international training in Cape Town, South Africa, on customer service and upselling processes, strengthening global team performance.

Customer Service Executive at Volans Infomatics, Sep 2020 - Jun 2022 · 1 yr 10 mos, India, Resolved customer queries across voice and non‑voice channels. Maintained high service quality while managing large call volumes.

Customer Care Executive Mar 2017 – Apr 2018 at Karvy Digikonnect, Mar 2017 - Apr 2018 · 1 yr 2 mos, India, Provided end‑to‑end support for orders, deliveries, and returns. Handled escalated complaints and trained junior agents.

Education

Certification, Product Management, Generative AI & Agentic AI, BITSoM - BITS School of Management

B.com, Jaipur National University