Headline

Vendor Manager at Dream11

Location

Bengaluru

AI stack

notion

Blackbox AI

Work experience

Vendor Manager at Dream11, Jan 2025 - Jan 2026 · 1 yr 1 mo

Field Service Manager at Xiaomi India, Jul 2017 - Aug 2024 · 7 yrs 2 mos, Bengaluru, Karnataka, India

Senior Quality Analyst at Hinduja Global Solution (HGS), Apr 2016 - Jul 2017 · 1 yr 4 mos

Quality Analyst at Convergys India service pvt ltd, Oct 2011 - Apr 2016 · 4 yrs 7 mos, Transaction monitoring. Design, deploy and effectively manage transaction monitoring mechanism, to derive effective and reliable inputs on agent and process opportunities, followed by consequences management and feedback mechanism. Vendor coordination. Acted as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks. Reviewing vendor performers at different intervals, suggesting best practices, conducting mystery audits and designing process flow and consequences flow. Supervised employees and provided additional training and coaching as needed to ensure everyone performed their job properly. Feedback to internal teams - Regular interaction with the with internal ops team, workforce team, training team to share the trends of call drivers, audit observation and warning signing in any with corrective/preventive measures when required.

Education

Master of Business Administration, Marketing, Xavier Institute of Business Administration