Headline

Senior Salesforce Engineer at Quickbase

About

I am a Salesforce professional with 9+ years of experience across Salesforce Administration, Development, Service Cloud, Consulting, and business process optimization, with additional experience working with Quickbase and enterprise applications. Throughout my career, I have worked with organizations including Quickbase, Aeries Technology, WhiteHat Jr, Trianz, Schneider Electric, Cisco, and HP, delivering technology solutions across diverse business environments. My expertise includes Salesforce Administration, Apex, data migration, integrations, automation, Service Cloud, Omni-Channel, data management, and platform optimization. I hold multiple Salesforce certifications, including Salesforce Administrator, Service Cloud Consultant, and Platform Developer I. I also hold a Global Certificate in Data Science from INSAID, complementing my Salesforce expertise with a strong foundation in data analysis and data-driven problem solving. I enjoy solving complex business challenges, working closely with stakeholders, mentoring teams, and translating business requirements into scalable and efficient technology solutions. My experience across Salesforce and Quickbase enables me to understand both CRM platforms and broader business application ecosystems. I am passionate about continuous learning and emerging technologies, particularly Salesforce AI, Agentforce, Data 360, Service Cloud, automation, and intelligent business solutions. I focus on delivering solutions that simplify processes, improve user experience, increase operational efficiency, and create measurable business value.

Location

Bengaluru

AI stack

claude

Work experience

Senior Software Engineer at Whitehat Junior, Worked On Migration Project Where Zendesk Ticketing tool features to be Migrated to Salesforce Case Management. Created Record Triggered FLOWS to send Nudge for Opportunity owner based the requirement. Worked on Account and Opportunity trigger based on the requirement Created Email to Case configuration Configured Omni Channel for Case Routing Configured Case Survey for CSAT. Configured Flows for Capturing the date in account. Worked on Migration of Email Template from Classis to lightning. Worked on data migration from one org to another. HR Ticket Management Project When Zendesk Ticket Migration took place, there was requirements from HR to handle HR related Issue/request. Created Email Services to and Written the Apex Class which holds To,CC,Body,Attachments. Written the Logic Such a way even If person in CC replied it should attach to same email trails and Should create a duplicate Tickets. Logic to avoid duplicate Tickets. CTI Tool: Talkdesk It is a CTI Application which helps to create a cases in Salesforce based on Automation created in Talkdesk. Created the Automation in Talkdesk based on the call type (Inbound,outbound) received in Talkdesk which in results creates a case in salesforce. Created a flows in Salesforce to route the cases in Queue.

Senior at Aeries Technology, Implemented a scalable Salesforce Service Cloud solution to prevent support cases from being unintentionally reopened more than 30 days after closure, reducing support noise and improving SLA adherence. Designed and developed Apex trigger logic to automatically create follow-up Cases from closed Cases based on case age. Added custom fields to calculate days since closed and blocked duplicate Email-to-Case creation for already-closed cases. Introduced a configurable Custom Setting to toggle trigger behavior in production, minimizing deployment risk and enabling rapid rollback when needed. Led a migration initiative to move Zendesk ticketing functionality into Salesforce Case Management. Delivered data migration from GURU to Salesforce Knowledge to support enterprise knowledge management. Developed and enhanced Account and Opportunity triggers based on business requirements to enforce process and data quality.

Salesforce Administrator at Schneider Electric (payroll of ASM Enterprise solution), Created Apps, Objects, Fields Created Record Types and Page Layouts for Records and Validation rules. Loading data using Apex Data loader. Workflows & approval Process. Hands -on experience in building Reports, Reporting dashboards. Existing workflow of salesforce.com CRM for leads capture and closure. Sharing rules, public groups, queues, permission sets. Bulk Data Jobs Monitoring. Preparing Reports for Success and Error data and uploading in BOX. Having Experience Data Migration tools like Apex Data loader, Data Import Wizard. Have Experience on ODASEVA tool for Back and Restore Content and Config. (this tool can also be used to deploy from sandbox to Production.) Involved in Sandbox Post Refresh Activity. Tool: BMC Remedy Tool as Ticketing tool and have experience working on tickets like Incident, Work Order and Problem Management. Used to Create the Reports for all the tickets received from BMC Remedy and Publish on weekly basis. Have experience in Creating Email to case setup. Knowledge on Live Agent and Presence configuration setup. Have experience on User Management.

Engineering Technical Lead at Trianz Holding pvt ltd., Support users on Many Objects Like Accounts,Opportunity, Deals,Project,PCW,MCOP Etc. Analysing the requirements & providing on time support via web. As an SME need to review and provide solution to different issues on Service cloud Dealing with issues regarding functionality around various standard and custom objects. Need to resolve issues in particular time limit according to the priority. Dealing with Reports & Dashboards issue with custom report type creation. Dealing with access related issue like roles, profiles, permission set assignment. Deals with Bulk data Upload using the data loader in Production for standard and custom objects. Dealing with complete functionality along with validations, workflows and Approvals in order to solve issues with the user on real time. Dealing with issues with Login, creating new user, assigning roles, profiles and various permissions according to the profile. Dealing with Mailers and mailer mapping. Dealing with Service objects like Cases and associated custom objects. Support user with Chat Functionality. Created the Workflow Rule on case which sends out the survey from Qualtrics (there is integration between salesforce and Qualtrics) after one day from case closure. Hands on experience to create the entitlement process. Deployment Activities: Interact with Developer to discuss the future Sprint Stories. Actively Participated in All Hot fixes and Major Releases in both sales and Service cloud. Interact with Developer about the issue occurs in Production Deployed the Manual steps provided by Developer (Pre-Post steps) Actively Participated in validation of Defects and Stories post deployment. Change set validation Prior Deployment. Creating Email To Case Configuration. Validation of Chat functionality and Email2Case Functionality. Adding Mailbox to Auto response Rule.

Technical Solutions Engineer at HP

Education

Bachelor of Engineering (BEng), Computer Science and Engineering, cambridge Institute of Technology,Bangalore

Global Certificate in Data Science (GCD), Accredian