Headline

Operations & Program Manager | Business Operations | Process Improvement | Partner & Customer Experience | FMCG • Hospitality • Startups

About

I am an Operations & Program professional with 5+ years of experience across FMCG, hospitality, and early-stage startups, working closely with leadership teams to drive execution, streamline operations, and improve customer and partner experience. My experience spans end-to-end program execution, day-to-day business operations, training & onboarding, partner management, and process improvement often in fast-paced, ambiguous environments where structure needed to be built from scratch. I have led and supported initiatives including: • Operational process design & SOP development and implementation • Partner onboarding, training programs, and capability building • Cross-functional coordination with sales, marketing, vendors, and leadership • Tracking operational metrics, reporting, and execution health using Excel / Google Sheets • Customer experience improvement and issue resolution at scale I bring a hands-on, execution-first mindset, strong stakeholder management skills, and the ability to translate strategy into on-ground results. I thrive in roles that sit at the intersection of operations, programs, and business execution. 📍 Open to Operations, Program Management, Business Operations, and Strategy & Ops roles in Delhi NCR.

Location

Delhi

Work experience

Project Management Job Simulation at CBRE, May 2026 - May 2026 · 1 mo

Project Manager Job Simulation at Siemens, Apr 2026 - Apr 2026 · 1 mo

Founding Operations Lead | NPD Lead at Doux Softy, Apr 2025 - Nov 2025 · 8 mos, Noida, As an Operations Lead / NPD Lead for a soft-serve ice cream startup, I led end-to-end brand building from product and flavor development to procurement, packaging design, and R&D. I set up operational systems, created SOPs, recruited and trained teams, managed client relationships, and drove business growth through events, sales pitches, and strategic partnerships. -Led the end-to-end launch of a premium soft-serve dessert concept, from product and flavor development to sourcing, packaging design, and R&D. -Set up initial operational frameworks, SOPs, and vendor partnerships to support scalable production and event-based sales. -Recruited and trained operational staff while coordinating with partners on brand positioning, sales pitches, and customer events. -Worked closely with the founding team on early market validation, partnerships, and growth opportunities. Transition: After the initial setup and pilot phase, I decided to move on as the next stage of the venture required a direction that did not align with my long-term professional goals.

Management Consulting Job Simulation - PwC US at PwC, Mar 2025 - Mar 2025 · 1 mo

Power BI Job Simulation - PwC at PwC Switzerland, Mar 2025 - Mar 2025 · 1 mo

Education

B.Sc., Hospitality and Hotel Administration, Hotel Management., Institute of Hotel Management - Pusa (New Delhi)

Bachelor of Science - BS, Tourism and Travel Services Management, Indira Gandhi National Open University (IGNOU), Delhi