Headline

Aspiring Data Analyst | SQL | Python | Power BI | Advanced Excel | Data Analysis | Data Validation | Data Annotation | Dashboarding & Reporting | 4+ Years in High-Volume Operations & Customer Support

About

Data-driven professional with 4+ years of experience across Trust & Safety, Content Moderation, Customer Support Operations, and Data Quality Management at leading global organizations including TaskUs and Teleperformance. Throughout my career, I have worked with large-scale datasets, performed quality reviews, validated data accuracy, managed operational KPIs, and supported business decisions through reporting and analytics. My experience includes content moderation, policy enforcement, fraud detection, escalation management, customer support operations, and process improvement initiatives. As I transition into the Data Analytics field, I have strengthened my technical expertise in SQL, Python, Power BI, Advanced Excel, and Google Sheets through continuous learning and hands-on data and strategy-focused projects. These experiences have helped me develop a strong understanding of data-driven problem-solving, business analysis, operational strategy, and decision-making. I enjoy transforming raw data into meaningful insights, identifying trends, building dashboards, and supporting business growth through actionable recommendations. Key strengths include: • Data Analysis & Reporting • SQL & Python for Data Analytics • Power BI Dashboard Development • Advanced Excel & Google Sheets • Data Validation & Quality Assurance • KPI Monitoring & Performance Reporting • Business & Operational Strategy • Trust & Safety Operations • Root Cause Analysis & Process Improvement • Content Classification & Data Annotation • Stakeholder Communication & Cross-Functional Collaboration Notable achievements include maintaining 100% SLA compliance across 500+ daily high-volume data tasks, reducing repeat data escalations by approximately 30% through structured validation improvements, and contributing to reporting initiatives that enhanced operational visibility, strategic decision-making, and overall business performance. Currently seeking opportunities as a Data Analyst, Business Analyst, Reporting Analyst, Operations Analyst, Data Quality Analyst, or other data and strategy-focused roles where I can leverage my operational expertise, analytical mindset, and technical skills to drive measurable business outcomes.

Location

Indore

Work experience

Trust & Safety Operations Analyst at TaskUs, Apr 2022 - May 2026 · 4 yrs 2 mos, India, - Maintained 100% SLA compliance while processing and validating 500+ high-volume data transactions daily, consistently achieving top-tier accuracy and quality scores. - Reduced repeat data escalations by approximately 30% through detailed root-cause analysis, data validation improvements, and proactive issue identification. - Developed and maintained operational reports and dashboards using Excel, Google Sheets, and reporting tools, improving KPI visibility and supporting data-driven decision-making across cross-functional teams. - Performed quality reviews, content classification, and policy compliance assessments while ensuring adherence to operational guidelines and risk management standards. - Collaborated with stakeholders and support teams to identify process bottlenecks, improve workflow efficiency, and enhance overall service delivery performance.

Seller support executive at Teleperformance, Feb 2022 - Aug 2023 · 1 yr 7 mos, Indore, Madhya Pradesh, India, - Providing assistance to sellers regarding various aspects of selling on the platform. This includes helping them set up their accounts, navigate the seller dashboard, list products, and manage inventory. - Addressing and resolving seller inquiries, concerns, and issues promptly and effectively. This may include troubleshooting technical problems, resolving order discrepancies, and assisting with account suspensions or restrictions. - Responding to seller inquiries via multiple channels such as phone, email, chat, or support tickets. This involves providing timely and accurate information to sellers and ensuring their questions are resolved satisfactorily. - Enforcing platform policies and guidelines by educating sellers on compliance requirements and taking appropriate action against violations, such as removing listings or suspending accounts. - Maintaining accurate records of seller interactions, inquiries, and resolutions in the customer support database for reference and reporting purposes.

Education

BE - Bachelor of Engineering, Mechanical Engineering, Rajiv Gandhi Prodyogiki Vishwavidyalaya

Higher secondary, Swami Vivekananda inter college, Jalaun(U.P.)