Headline

Associate Director @ Sagility | Amagi | Amadeus | Gatech CS (ML) Grad | NIT Durgapur Alumnus

About

Technical leader with 9+ years of experience architecting distributed backend platforms and enterprise AI systems. Currently leading the design and development of a real-time AI Agent platform for enterprise contact centers, leveraging speech recognition, agent orchestration, LLMs, and voice synthesis to automate customer interactions at scale. Experienced in building cloud-native Python services, designing resilient architectures, and leading engineering teams while remaining hands-on in system design and implementation. M.S. in Computer Science (Machine Learning) from Georgia Tech and Bachelor's in Information Technology from NIT Durgapur.

Location

Bengaluru

AI stack

gemini

github copilot

langgraph

langsmith

openai

opencode

Work experience

Associate Director at Sagility, Jan 2025 - Present · 1 yr 10 mos, Bengaluru, Karnataka, India, Pre Call Automation

Lead Software Architect at Sagility, Sep 2024 - Jan 2025 · 5 mos, Bengaluru, Karnataka, India, Birch Conversation Manager : 1. Responsible for managing and enhancing the tool, a critical process orchestrator built using FastAPI and Redis. 2. The tool automates and oversees various workflows across pre-call, on-call, and post-call stages, to ensure streamlined operation and amalgamation between different end processes. 3. Introduced arm-based docker development for efficient, compact and sustainable deployment of the tool.

Staff Software Engineer at Amagi Corporation, Apr 2022 - Oct 2023 · 1 yr 7 mos, Bengaluru, Karnataka, India · Hybrid, Media Ingest : 1. Documented and summarized all requirements in Confluence, ensuring alignment across all stakeholders ensuring better transparency and ease of access. 2. Introduced a separate Kanban board for customer tickets with 24/7 support, and created a Dashboard for higher management to track weekly and monthly progress. 3. Established agile methodologies as Scrum Master facilitated cross-functional communication, and progressed from core developer to team lead, guiding a team of 7 developers. Pipewrench : 1. Designed and authored foundational libraries for seamless interaction with cloud services (AWS, GCP, Azure) and internal tools via APIs, improving integration efficiency and ensuring code reusability.

Senior Software Engineer at Amagi Corporation, Dec 2019 - May 2022 · 2 yrs 6 mos, Bengaluru, Karnataka, India · Hybrid, Tornado : 1. Developed an end-to-end data pipeline for the Machine Learning-based project "Tornado," focusing on scene change detection, and technical scene identification based soft segment generation in untrimmed videos 2. Designed and implemented Python scripts to integrate the in-house application Amagi playout, and customer resources in their respective S3, resulting in the complete removal of manual effort. Utilized AWS Batch running dockers on custom AMI, DynamoDB and Argo Workflows in Kubernetes to automate the processing pipeline, increasing efficiency by 40%. Media Workflows: 1. Created an end-to-end pipeline for automatic video subtitle generation by first utilizing AWS Batch to extract audio from videos and then employing Google Cloud Speech-to-text APIs to convert audio into text. 2. Utilized a modified open-source framework "Substream" to convert text into subtitle files, later integrating them into the Amagi playout system for customer use, reducing manual effort by 100%. Media Ingest : 1. Engineered robust data ingestion functionality, optimizing ETL transformation and batch processing for efficient mass data ingestion into Amagi's system. 2. Reduced data import time from 1 week to 6 hours, ensuring swift and reliable data flows. Seamlessly transitioned the project from Proof of Concept to full-scale production, meeting operational demands and scaling effectively. 3. Introduced static code analysis and established CI pipelines using CircleCI, significantly enhancing software development practices. These improvements bolstered code quality and increased deployment speed by 30%

Senior Software Engineer at Amadeus, May 2019 - Dec 2019 · 8 mos, Bengaluru, Karnataka, India, CMS Support : 1. Built an in-house Django-based microservice application to support ADDM, improving operational efficiency by 25%. Deployed the service as a packaged module using the Anaconda package manager. 2. Continued providing support for the Service Integrator TLS Manager, maintaining system reliability and security.

Software Engineer at Amadeus, Oct 2017 - Apr 2019 · 1 yr 7 mos, Bengaluru, Karnataka, India, PCI DSS Migration Project : 1. Prepared Python and Shell scripts to download and parse terabytes of compressed gzip logs from the Service Integrator Bus. Stored parsed data in a MySQL database with indexing, enabling faster aggregation and analysis of TLS protocols used by customers, processing approximately 10 million records per week. 2. Generated Excel reports from SQL data for high-level reporting, enhancing network user visualization and informing corrective security measures, resulting in a 30% improvement in network security. 3. Transitioned to Splunk-based reporting due to architectural changes in log storage, further reducing log analysis time by 40% with real-time data procurement.

Software Engineer Trainee at Amadeus, Nov 2016 - Oct 2017 · 1 yr, Bengaluru, Karnataka, India, Service Integrator TLS Manager : 1. Managed an in-house application using HTML and Python CGI scripts hosted on Apache Tomcat. Migrated the application from Python 2 to Python 3, reducing security vulnerabilities and improving script execution speed by 30%. 2. Developed new modules to automate self-signed certificate and CSR generation, reducing manual processing time by 70%. This automation enabled R&D teams to deploy web applications on the Service Integrator Bus faster, enhancing overall productivity and operational efficiency.

Education

Master of Science - MS, Computer Science, Georgia Institute of Technology

Bachelor’s Degree, Information Technology, National Institute of Technology Durgapur