Headline

Helping housing societies work smarter, safer and more efficiently.

About

I build and run operations where there is something to solve, structure or scale. My experience spans business operations, commercial execution, process improvement, team leadership and vendor management across PropTech, F&B and education. At BlockPilot, I joined at an early stage when the business was still being shaped. I started in Business Development, worked on taking the concept into the market, and gradually took ownership of the operating side of the business. Today, I lead Operations across customer acquisition, requirements, vendor management, quotations, commercial coordination, execution and team performance. Some of the work I’m most proud of includes building the operating processes and team as the business scaled, driving 226% year-on-year revenue growth, reducing quotation turnaround time by 82%, and building systems that moved the business from largely manual workflows to a structured operating environment. Before BlockPilot, I worked in F&B where I dealt with a very different kind of operations — turning around a loss-making restaurant, controlling procurement and inventory, improving pricing and reducing logistics costs. My time in education added another dimension through admissions, academic administration, curriculum work and institutional committees. Across these experiences, the common thread has been simple: understand the problem, bring structure to it, get people aligned, and make the operation work better.

Location

Mumbai

AI stack

n8n

openai

Work experience

Head of Operations at Block Pilot, Oct 2023 - Present · 3 yrs, Mumbai, Joined BlockPilot at an early stage, initially in Business Development, when the business was transitioning from concept to market. As the business developed, my role expanded into Operations, with ownership across customer acquisition, society onboarding, requirement management, vendor management, quotations, commercial coordination and project execution. • Built and scaled operating processes across the customer and vendor lifecycle, bringing structure to functions that were initially managed through fragmented processes. • Contributed to 226% year-on-year revenue growth through stronger customer acquisition, repeat business, service adoption and execution. • Reduced average quotation turnaround time from 17 days to 3 days — an 82% reduction — by restructuring the quotation and vendor coordination process. • Built and managed operations serving 1,000+ housing societies and 1,100+ service providers across multiple service categories. • Developed category-wise vendor pools and introduced onboarding, performance tracking, commercial controls and escalation mechanisms to improve vendor reliability. • Introduced site visits where unclear requirements were affecting scope understanding and quotation quality. • Led the transition from Excel and WhatsApp-based processes to a custom business portal by defining operational workflows, requirements, dashboards and controls, and testing the system against actual business requirements. • Established performance reporting across sales and operations covering reach, conversions, repeat business, targets and revenue. • Built and led a 15-member cross-functional team, with responsibility for hiring, training, target setting, role allocation, restructuring and performance management. • Worked directly with management on resource allocation, commercial negotiations, process redesign and operational decisions.

Faculty Member at Parle Tilak Vidyalaya Associations Sathaye College Dixit Road Vile Parle East Mumbai 400 057, Jun 2021 - Sep 2023 · 2 yrs 4 mos, Mumbai, Maharashtra, India, Responsibilities • Implementation of NEP • Developed and delivered structured course modules aligned to academic curricula • Conducted applied learning sessions integrating real-world business cases • Mentored students on communication, presentation and workplace readiness

Director at Parnishka Foods Private Limited, Apr 2018 - Jul 2022 · 4 yrs 4 mos, Goregaon, Co-led the operations of a private F&B business across owned and partner outlets, with a primary focus on operational improvement, procurement, inventory, pricing, logistics and business turnaround. • Led the turnaround of an underperforming restaurant operation, taking it from a monthly loss to profitability through changes to the menu, customer proposition, experience and day-to-day execution. • Reduced food wastage by 20–30% through menu rationalisation, demand testing, common-ingredient planning and tighter inventory controls. • Managed procurement and inventory planning by aligning purchasing with demand, menu requirements and stock movement. • Developed pricing using product costs, competitor benchmarking and customer value perception, including successfully increasing the price of an underpriced high-demand product without materially affecting demand. • Established operating SOPs covering restaurant execution, inventory, service standards, closing procedures and delivery processes. • Restructured distribution operations for 3 Sisters across the Dahisar–Andheri market, reducing logistics costs by approximately 46% through delivery consolidation, route restructuring and improved scheduling. • Managed invoicing, reconciliation, collections and credit-cycle tracking through structured Excel-based reporting. • Participated actively in partner-level decisions covering business strategy, marketing, expansion, customer relationships and collaborations.

Visiting Faculty Member at Parle Tilak Vidyalaya Associations Sathaye College Dixit Road Vile Parle East Mumbai 400 057, Oct 2016 - Feb 2024 · 7 yrs 5 mos, Vile Parle, Teaching Business Planning and Entrepreneurial Management

Founder at Mpower Trainers, Apr 2014 - Dec 2019 · 5 yrs 9 mos, Mumbai, Founded and led a training consultancy delivering structured learning programs across colleges, schools and corporate entry-level audiences, focused on employability, communication and behavioural development. Scope of Work • Designed and delivered campus-to-corporate readiness programs • Conducted skill development workshops across communication, presentation, etiquette and workplace behaviour • Delivered motivational and goal-setting seminars for student and youth audiences • Offered graphology-based behavioural assessments and counselling • Managed client acquisition, content design, delivery and post-program engagement Client Reach • Delivered programs across the country. • Served universities, colleges, schools, and private organisations. Key Outcomes • Trained thousands of students and young professionals on workplace readiness • Built and scaled a modular, repeatable training offering with measurable impact • Combined motivational pedagogy with behavioural analysis to support student career development

Education

Master of Business Administration, Operations Management and Supervision, Welingkar Institute of Management

Master of Philosophy (MPhil), Human Resources Development, K P B Hinduja College of Commerce 315 New Charni Road Mumbai 400 004