Headline

Product Manager – AI Chatbot & Agent Builder | Scaling LLM Chat & Voice Agents | B2B SaaS

About

I’m a Product Manager leading AI Chatbot and Agent Builder platforms at Sense, focused on building agentic, self-serve AI systems that scale across enterprise use cases. In my current role, I own the end-to-end development of Sense Agent Builder, enabling customers to independently create and manage Chat and Voice AI Agents. Alongside platform development, I’m driving growth and adoption of LLM-powered chatbots by leading the complete migration of legacy chatbot infrastructure to modern LLM-based systems. This work directly impacts revenue, ROI, and platform scalability, requiring a balance of AI capabilities, usability, reliability, and enterprise controls. Previously, I owned the 0→1 build and launch of Sense CRM (Web & Mobile), leading product development across the hiring lifecycle and establishing strong foundations for automation and AI-driven workflows. Earlier in my career at Clear (formerly ClearTax), I led execution for a 0→1 Channel Sales initiative, gaining hands-on experience in scaling operations, GTM motion, and cross-functional execution. I enjoy working on ambiguous problem spaces, building scalable AI platforms, and turning emerging technology into measurable business impact.

Location

Bengaluru

AI stack

claude

lovable

notebooklm

Arize Phoenix

ChatGPT

Granola

Work experience

Product Manager — AI Agents & Agent Builder Platform at Sense, Apr 2025 - Present · 1 y 5 mo, Bengaluru, KA, - Identified a structural scalability bottleneck in assisted AI agent onboarding and defined the product vision, strategy, roadmap and business case, securing executive alignment to build a self-serve AI agent platform. - Launched Agent Builder with a self-serve agent onboarding experience, driving 60%+ customer adoption within the first month andreducing enterprise AI agent deployment cycles from 2–3 weeks to 15 minutes. - Designed and shipped a modular agent orchestration layer with reusable tools and specialized sub-agents, enabling LLM agents toretrieve enterprise context and invoke internally exposed services and APIs to execute multi-step workflows and actions acrossexternal systems. - Partnered with Engineering to balance AI model cost and conversational quality, defining automated evaluations, quality metrics andguardrails while driving migration from legacy Chatbot infrastructure to Agent Builder. - Owned end-to-end product strategy and roadmap to scale Agent Builder across Chat and Voice agents for enterprise recruiting,leading a team of 10 engineers and 2 designers to build context-aware agents.

Associate Product Manager – CRM Platform at Sense, Aug 2023 - Apr 2025 · 1 y 8 mo, Bengaluru, Karnataka, India, - Secured executive buy-in for a full-scale revamp of Sense CRM by synthesizing recurring friction in core CRM workflows from user feedback and leading discovery through user research, user-flow analysis, and JTBD across user personas. - Rebuilt core CRM modules end-to-end, shipping AI-driven job creation and a priority-ranked Tasks feature to streamline recruiter workflows, and extending key CRM workflows to the Sense Mobile App. - Drove adoption of the new CRM experience across all existing customers, orchestrating a cross-functional launch across Sales, Marketing, and Customer Success, securing $6M in long-term renewals, lifting product NPS to 90%, and helping Sales convert new logos into $600K in new ARR.

Program Manager — Business Operations at Sense, Nov 2021 - Aug 2023 · 1 y 9 mo, Bengaluru, Karnataka, India, - Owned end-to-end Marketing Operations, partnering with Marketing leadership to build campaign analytics and channel-attribution dashboards that optimized Demand Gen spend, and kept lead attribution and revenue reporting accurate for Sales and Finance. - Led the post-acquisition migration of lead, opportunity, and account data from HubSpot to Salesforce following Sense's acquisition of Skillate, consolidating records into a single source of truth that unblocked unified reporting across customer-facing teams.

Program Coordinator — Channel Partnerships & Sales Operations at ClearTax, Jul 2020 - Oct 2021 · 1 y 3 mo, Bengaluru, KA, - Built a 0→1 channel-led demand generation program with CAs, tax consultants, and channel partners, running 12+ webinars that generated 5,000+ qualified leads and ₹3.5 Cr+ (~$365K) in sales pipeline. - Identified a systemic license management gap and recovered ₹5L+ (~$5K) in lost revenue by partnering with Product & Engineering to design and launch a scalable License Inventory Management System.

Education

Bachelor of Technology, Vellore Institute of Technology

High School, Science, Delhi Public School Vadodara