Headline

It sales | Customer Support Executive | Customer Relationship Management (CRM) | Client Support Specialist | Sales & Lead Generation | Problem Solver | Customer Experience Advocate

About

I am a motivated and career-focused professional with a strong interest in customer service, sales, business development, and digital marketing. My educational background has helped me develop strong communication, problem-solving, and interpersonal skills, while my continuous learning mindset drives me to stay updated with industry trends and best practices. I am passionate about building meaningful customer relationships and creating positive experiences that contribute to business growth. Professionally, I have gained experience working as a Customer Support Executive at Cruzen Digital, where I was responsible for handling customer inquiries, resolving issues, managing client interactions, and ensuring customer satisfaction. Alongside customer support, I have worked in sales, lead generation, CRM management, and client relationship building. These experiences have strengthened my ability to understand customer needs, collaborate with teams, and contribute to organizational objectives. Working in customer-facing roles has taught me the importance of empathy, effective communication, and delivering value through every interaction. Looking ahead, my goal is to build a successful career in Customer Success, Customer Support, CRM, and Business Development. I aim to continue developing my expertise in customer experience management, relationship building, and sales operations while taking on greater responsibilities in dynamic organizations. I am always open to connecting with professionals, learning from new opportunities, and contributing to teams that value growth, innovation, and customer-centric excellence.

Location

Lalganj

Work experience

Customer Support Executive at CruzenDigital, Dec 2025 - Apr 2026 · 5 mos, India, Customer Support Executive | Cruzen Digital • Managed customer inquiries through calls, emails, and chat, ensuring timely and professional support. • Resolved customer issues and escalations efficiently, improving customer satisfaction and retention. • Maintained accurate customer records and interactions using CRM systems. • Collaborated with internal teams to address complex customer concerns and provide effective solutions. • Assisted customers with product and service-related information, ensuring a positive customer experience. • Monitored and followed up on unresolved cases to ensure complete issue resolution. • Built strong customer relationships through clear communication and proactive support. • Contributed to achieving service quality standards and operational performance goals.

Sales Specialist at Accuwisetech, Jan 2025 - Sep 2025 · 9 mos, India

Tso at Sridhar Insurance Brokers Pvt Limited, May 2024 - Aug 2025 · 1 yr 4 mos, Delhi

Education

Bachelor of Science - BS, Biology/Biological Sciences, General, Prof. Rajendra Singh (Rajju Bhaiya) University (PRSU), Prayagraj