Headline

Business Analyst | MIS & L&D Leader | Data Analytics & AI-Powered Dashboards (Sheets, Apps Script, Gemini, Claude) | Power BI • DAX • Python • SQL • Excel VBA | Agile | Six Sigma | Process Automation

About

I'm a Business Analyst and MIS & L&D Leader with close to 8 years of experience turning operational data into clear, actionable business decisions — across financial services, BPO operations, and quick-commerce environments. What sets my approach apart is combining traditional BA/MIS rigor with modern AI-assisted tooling. I build dashboards end-to-end using Google Sheets, Apps Script, and HTML — using AI tools like Gemini and Claude to accelerate development and ship reporting solutions faster without compromising accuracy. What I bring: AI-Powered Development — Using Gemini and Claude to build Apps Script automations, HTML dashboards, and reporting logic — moving from requirement to working tool faster than traditional development cycles. Data & Analytics — Python, Pandas, SQL, MySQL for data cleansing and pipeline automation. Power BI dashboards with DAX and Power Query, including row-level security and optimized data models. Process Excellence — Six Sigma Green Belt and 5-Star Lean certified, with hands-on RCA, FMEA, CTQ analysis, and process mapping across multiple redesign projects. Automation & Workflow Design — Excel VBA tools, SharePoint approval workflows, and Apps Script + AI-assisted dashboards that remove manual work and reduce errors. Delivery & Stakeholder Management — Agile delivery, JIRA sprint management, UAT planning, and cross-functional coordination across business, IT, and compliance teams. Impact delivered: Built an AI-assisted Google Sheets + Apps Script + HTML app for centralized FoSTaC certification tracking and compliance alerts Reduced weekly processing time by over 98%, eliminating manual errors at Genpact Generated ~350 hours of annual time savings through reporting and process automation Built the L&D MIS function from scratch at Swiggy Instamart, lifting training coverage from 59% to 91% and on-time completion from 59% to 84% Digitized approval and compliance workflows, replacing manual, error-prone systems Currently: Leading MIS & Learning Analytics for Dark Store Operations at Swiggy Instamart, building AI-assisted reporting tools and workforce training visibility. Previously: Business Analyst at Genpact (7 years), supporting trustee depository operations through Power BI reporting, Python-driven data workflows, and Six Sigma-led process redesign. Certifications: Six Sigma Green Belt | 5-Star Lean Certification | Advanced Business Analytics (PG Diploma) Open to connecting with analysts, MIS professionals, and anyone exploring how AI tools accelerate real business reporting work.

Location

Bengaluru

AI stack

claude code

claude

cursor

gemini

grok

ChatGPT

Work experience

Lead MIS (Lead Data Analyst) – Learning & Development at Swiggy, Jan 2026 - Present · 10 mos, Bengaluru, Karnataka, India, Built the L&D MIS function from the ground up for Dark Store Operations, establishing operational tracking mechanisms and integrating daily employee data from HRMS with learning data from a third-party training platform. Designed structured learning journeys covering onboarding, training assignment, course completion, and training status across Store Executive and SM/COM populations Partnered with HRMS and Product teams to consolidate employee and training data, strengthening accuracy and end-to-end learning visibility Investigated attrition and rejoining patterns causing training gaps; identified data, API, and process issues for corrective action Collaborated with Product and HRMS teams to resolve API issues and streamline manual processes, improving training-data reliability Built a Google Sheets + Apps Script + HTML application (AI-assisted using Gemini and Claude) for centralized FoSTaC certification tracking and automated compliance alerting Developed diagnostic frameworks linking productivity, accuracy, tenure, and training interventions to individual capability gaps and coaching effectiveness Key results: Increased course assignment coverage from 59% to 91% (+32 pts) and trained workforce coverage from 63% to 93% (+30 pts) Improved on-time training completion from 59% to 84% (+25 pts) through structured tracking and automated reporting Enabled real-time visibility into Store Executive and SM/COM learning journeys through automated dashboards Skills: MIS Reporting · Google Apps Script · HTML · HRMS · Training Compliance · Root Cause Analysis · Stakeholder Management

Consultant at Concentrix, Apr 2025 - Oct 2025 · 7 mos, Bengaluru, Karnataka, India, Monitored operational workflows and performance data to support real-time management of business activities. Prepared recurring MIS reports using advanced Excel (VLOOKUP, HLOOKUP) to consolidate and analyze performance data. Prepared and evaluated WSM reports to track key operational and performance indicators Validated report outputs and maintained reporting quality against defined business standards Monitored workflow movement, ensuring timely availability of operational reports Provided performance data and analytical inputs to team leaders and managers for decision-making Identified opportunities to simplify recurring reporting activities and reduce manual intervention Skills: MIS Reporting · Advanced Excel · Real-Time Monitoring · Workflow Tracking · Data Validation

Business Data Analyst at GENPACT, Mar 2018 - Apr 2025 · 7 yrs 2 mos, Bengaluru, Karnataka, India, Led requirements discovery through stakeholder interviews, workshops, and surveys to define trustee depository business needs. Built Power BI dashboards and automated Python/SQL data pipelines for KPI, sales, and operational reporting. Performed end-to-end data cleansing, preprocessing, and transformation using Python and Pandas Built automated workflows using Python and Pandas to extract, transform, and load data from CSV, Excel, and SQL sources Designed and maintained interactive Power BI dashboards using Power Query and DAX, with row-level security and optimized data models Applied SQL-based analysis to identify trends across loan portfolios, credit-risk metrics, and depository performance Authored BRDs and functional specifications defining system enhancements for technology teams Coordinated UAT planning and execution, validating solutions against business and compliance requirements Created and managed JIRA user stories supporting structured Agile delivery Served as key interface between business, IT, and compliance teams in a financial services environment Key projects (Six Sigma / Lean): Redesigned a manual SharePoint approval workflow, improving visibility and eliminating tracking bottlenecks Led a Six Sigma initiative redesigning the outbound sales calling process, improving connectivity, quality checks, and CRM integration Automated PCA report conversion, reducing a 60–70 min/week manual task Built an Excel + MySQL reporting framework for a non-voice process, generating hourly productivity/AHT reports Designed an Excel VBA tool automating store-ID file generation, saving ~250 hours annually Key results: Reduced weekly processing time by over 98%, eliminating manual errors (~55–60 hrs/year saved) Generated ~350 hours of annual time savings through automation Reduced recurring reporting effort by 50% Skills: Power BI · DAX · Python · Pandas · SQL · Business Requirements Analysis · Agile · JIRA · Six Sigma · Lean · Process Mapping

Education

Bachelor of Business Administration - BBA, Business Administration and Management, General, Jaipur National University

CBAP, Business Analyses, International Institute of Business Analysis