Headline

Delivery & Project Operations Lead | AI Data Services | Agile & Scrum | 40+ Team Management | 10+ Concurrent Projects | Open to AM & Delivery Manager Roles

About

I lead end-to-end project and delivery operations at iMerit Technologies — a global AI data services company delivering annotation and ML training data to Fortune 500 enterprises across the US and Europe. Over 6 years, I've built and managed cross-functional teams of 40+ members, owned the full lifecycle of 5+ concurrent client projects simultaneously, and maintained a 95% on-time delivery rate across multiple quarters — all in a high-volume, SLA-driven environment where delivery failure has direct client impact. What I actually do day-to-day: ▸ Sprint planning, Agile ceremonies, and delivery tracking across parallel workstreams ▸ Team leadership — hiring support, performance management, conflict resolution, capacity planning ▸ Stakeholder governance — escalation management, KPI dashboards, client review calls, MIS reporting ▸ Process improvement — drove 20% productivity uplift and 15% error reduction through RCA and workflow redesign I'm now seeking Assistant Manager or Delivery Manager roles where operational rigour, people leadership, and Agile delivery are central to the job — ideally in AI/tech services, BPO/KPO operations, or IT delivery environments. 📍 Based in Kolkata | Open to hybrid and remote opportunities 📩 sahaangshupriya@gmail.com

Location

Kolkata

Work experience

Team Lead at iMerit Technology, Oct 2023 - Present · 2 yrs 9 mos, On-site, iMerit is a global AI data services company providing high-quality data annotation and ML training datasets to Fortune 500 clients across healthcare, autonomous vehicles, retail, and financial services. As Team Leader, I own end-to-end delivery accountability for multiple concurrent client projects — from initiation and sprint planning through to execution, monitoring, and closure. DELIVERY & PERFORMANCE ▸ Sustained 95% on-time delivery rate across 10+ simultaneous client projects through structured sprint tracking, daily standups, and proactive blocker removal ▸ Drove 20% productivity improvement by redesigning team workflows, introducing Agile ceremonies, and eliminating bottlenecks identified through retrospectives ▸ Reduced operational errors by 15% via RCA implementation, structured quality checkpoints, and targeted team coaching ▸ Managed full project lifecycle: initiation, planning, sprint execution, risk management, stakeholder reporting, and project closure TEAM LEADERSHIP & PEOPLE MANAGEMENT ▸ Directly led, mentored, and managed a team of 43 members — covering workload allocation, performance oversight, escalation handling, and day-to-day conflict resolution ▸ Managed resource planning across projects, balancing capacity constraints against shifting client priorities without compromising delivery timelines ▸ Reduced new joiner ramp-up time through structured onboarding and skill gap identification STAKEHOLDER & CLIENT MANAGEMENT ▸ Primary point of contact for internal and external stakeholders — managing escalations, weekly governance calls, and leadership dashboards ▸ Prepared and presented MIS reports, KPI scorecards, and sprint velocity updates to senior management and client teams ▸ Collaborated across QA, operations, and client success functions to maintain SLA commitments on all active projects Tools: Jira · Trello · Asana · MS Project · Excel Methods: Agile · Scrum · Kanban · Waterfall

Sr. ITES Executive at iMerit Technology, Sep 2022 - Nov 2025 · 3 yrs 3 mos, India

ITES executive at iMerit Technology, Nov 2018 - Nov 2025 · 7 yrs 1 mo

Education

Diploma of Education, Digital Marketing, IDCM - Institute of Digital & Content Marketing

Master of Business Administration - MBA, Marketing, Brainware University