Headline

Currently working as fraud prevention specialist in TTEC

Location

Ahmedabad

Work experience

Fraud Specialist at TTEC, Jan 2024 - Present · 2 yrs 6 mos, India

Transaction Analyst at TTEC, Jan 2024 - Present · 2 yrs 6 mos, Conduct transaction monitoring by reviewing system-generated alerts to identify unusual or suspicious account activity Analyze customer profiles, account behavior, and transaction patterns to ensure consistency with KYC data Identify red flags such as structuring, rapid movement of funds, high-risk geographies, and abnormal transaction volumes Perform customer risk classification (low, medium, high) based on behavioral and profile assessment Support KYC lifecycle processes including onboarding validation and periodic profile reviews Gather and verify customer information from internal systems and external sources Ensure completeness and accuracy of KYC documentation in line with regulatory requirements Prepare detailed case summaries and investigation reports Perform Quality Control (QC) checks to ensure adherence to internal standards and data accuracy Escalate high-risk cases and discrepancies to compliance teams as per defined procedures Collaborate with internal stakeholders to resolve data gaps and improve KYC record quality Maintain proper documentation to support audit and review processes Manage case volumes efficiently while meeting SLA timelines and quality benchmarks

Customer Service Representative at Altruist Technologies Pvt. Ltd., Mar 2022 - Mar 2023 · 1 yr 1 mo, India

Education

St. Joseph's Sr. Sec. School - India

Intermediate (Class 12), St Joseph Convent School