Headline

Lead Conversation Designer | Conversational AI | AI UX | Prompt Engineering | LLM & AI Assistants | Technical Background in AI Development

About

I'm a Lead Conversation Designer with 5+ years of experience designing and optimizing conversational AI experiences that help people interact with technology in more natural, intuitive, and meaningful ways. I've worked across industries including FinTech, BFSI, Healthcare, EdTech, E-commerce, Aviation, and Media. My journey into Conversation Design began with a background in software and AI development. While building technology, I became increasingly interested in another important question: How do people actually experience and interact with it? That curiosity led me to Conversation Design. Today, I work at the intersection of AI, user experience, language, and technology. My work spans the end-to-end conversational design process from understanding business and user requirements to developing conversation strategies, dialogue architecture, intent and entity design, prompt engineering, testing, deployment, and continuous optimization. My technical background helps me collaborate effectively with cross-functional teams and design experiences with a strong understanding of both user needs and technical possibilities. My areas of interest include: • Conversational AI • Conversation Design • AI UX • UX Writing • Chatbot Experiences • Voice & Multimodal Interfaces • Content & Conversation Strategy Over the years, I've contributed to conversational experiences that have reduced live-agent dependency by up to 80%, improved conversion rates by up to 20%, and supported 20,000+ customer interactions. I'm always curious about how AI is evolving and how we can design technology that feels more useful, intuitive, and human. I'm keen to connect with fellow Conversation Designers, UX professionals, AI practitioners, researchers, and anyone building thoughtful AI experiences. Let's learn and grow together 😇

Location

Greater Bengaluru Area

AI stack

claude

gemini

meta

ChatGPT

Microsoft Copilot

Veo

Work experience

Lead Conversation Designer at Comportement Software Private Limited, Apr 2023 - Present · 3 yrs 7 mos, Bengaluru, Lead the design and optimization of enterprise conversational experiences across multiple industries. Work across conversation strategy, user journeys, dialog flows, intents, entities, fallback and escalation strategies, while collaborating with Product, Engineering, and business teams to turn requirements into intuitive conversational experiences. Also mentor Conversation Designers and contribute to design standards, reviews, and best practices.

Sr. Conversation Designer at Comportement Software Private Limited, Apr 2022 - Apr 2023 · 1 yr 1 mo, Designed and optimized conversational experiences for enterprise clients, focusing on conversation flows, user journeys, dialog design, intents, entities, and fallback strategies. Collaborated with cross-functional teams to create user-focused experiences and used testing, analytics, and feedback to continuously improve conversations. Supported other designers through design reviews and best practices.

Conversation Designer (Consultant) at Haptik, Jul 2020 - Aug 2022 · 2 yrs 2 mos, Designed chatbot conversations, user journeys, and dialog flows for client projects, with a focus on creating clear, intuitive, and user-friendly conversational experiences. Worked with cross-functional teams to translate requirements into effective conversation flows and refined designs through testing and user feedback.

AI Solution & Frontend Developer at Comportement Software Private Limited, Jun 2019 - Jul 2020 · 1 yr 2 mos, Bengaluru

Mobile Application Developer at Idea Elan, Nov 2018 - Apr 2019 · 6 mos, Hyderabad Area, India

Education

Master of Computer Applications (MCA), Computer Science, Christ University, Bangalore

Bachelor of Computer Applications (BCA), Jyoti Nivas College Autonomous, Bangalore