Aneeka Zachariah

4+ years of work experience

Jun 20233 yrs 4 mosPresent

Bengaluru, Karnataka, India

• Own end-to-end production support for multiple enterprise applications, ensuring high availability, system stability, and strict SLA adherence across global environments (NA, EMEA, APAC). • Monitor and maintain Application, Database, and Web Servers; proactively investigate alerts, perform root cause analysis (RCA), and drive resolution of critical incidents. • Support and troubleshoot Markit EDM environments, including ETL process failures, package deployments, SQL script execution, and data integrity validation. • Designed and optimized SQL queries for large datasets, improving reconciliation efficiency and accelerating issue resolution. • Lead Business Continuity Plan (BCP) failover and failback activities involving AWS RDS, EC2, IIS, Tidal Scheduler, and CoreMatcher, ensuring seamless service restoration and operational continuity. • Implement and manage automated job scheduling workflows using Tidal; monitor real-time execution, resolve job failures, and optimize schedules for operational efficiency. • Created a detailed runbook for a critical client’s Master Batch process, enabling faster detection, structured troubleshooting, and standardized failure handling. The documentation significantly reduced dependency during high-priority incidents and improved team response time. • Collaborate cross-functionally with DBA, Dev, Infra, and Change teams to deploy patches, manage releases, and resolve server/application-level issues. • Support newly onboarded team members through knowledge-sharing sessions, walkthroughs of workflows, and guidance during incident troubleshooting. • Manage multiple client environments, consistently ensuring service continuity and contributing to a 20% reduction in client downtime through proactive monitoring and preventive fixes. • Maintain and update process documentation in Confluence to ensure operational clarity and continuous improvement.