Headline

Senior Business Analyst - Salesforce & ICF Career Coach | PMP · CSPO | Aligning business requirements, technology & teams to drive efficiency, growth & adoption.

About

With over 20 years of experience in Salesforce and Agile consulting, I specialize in delivering tailored solutions that transform businesses through optimized operations, seamless integrations, and global project leadership. My expertise spans across industries, driving impactful results in both enterprise and emerging markets. 🌟 Transforming Salesforce Solutions with Agile Excellence 🚀 As a Salesforce consultant, my dedication to delivering tailored Salesforce solutions is at the core of everything we do. By leveraging Agile methodologies, I've enhanced Sales Cloud , Service Cloud, Field Service lightning (FSL) functionalities, driving improvements in client systems and elevating user experiences. 🔹 Accelerated Project Delivery: Our Agile Project Management practices have accelerated delivery timelines, enabling us to innovate rapidly and respond to client needs more effectively. 📈 🔹 Enhanced Customer Satisfaction: Our commitment to excellence shines through in the significant boosts in customer retention and satisfaction we achieve. 💬 🔹 Collaboration & Problem-Solving: Collaboration and problem-solving are key to our success, ensuring that our solutions are perfectly aligned with your business goals. 🤝 🔹 I have led successful global projects for clients in the telecom, automobile, and non-profit sectors, including AT&T, Global Fund, and a major automobile client. #Salesforce #Agile #ProjectManagement #CustomerSatisfaction #Innovation #TechSolutions #Requirements #Business Analyst #Product owner

Location

Bengaluru

AI stack

claude

gemini

notebooklm

openai

Microsoft Copilot

Zed

Work experience

Delivery Lead at Yitro Tech Ltd., Oct 2024 - Present · 2 yrs 1 mo, Managed and Delivered Products - JOBCONNECTZ and PASSRIDE for GTI. Increased the headcount from 5 to 30 People. Worked with clients to streamline the delivery process, web development of the applications. GTI – websites(GTI-Invest, GTI Bank and GTI Technologies). Mapped and refined business requirements to user stories through close collaboration with stakeholders.

Project Delivery Manager at Yitro Technology Solutions, Oct 2024 - Sep 2026 · 1 y 11 mo, Chennai

Salesforce Consultant at Marlabs Innovations Ltd., Jan 2023 - May 2024 · 1 yr 5 mos, Increased sales efficiency by 10% and customer satisfaction by 25% at Bunge through Salesforce Quotation Management. Led the implementation of a custom Quotation Application on Salesforce, improving sales team efficiency and accuracy by 20%. Mapped and refined business requirements to user stories through close collaboration with stakeholders. Eliminated manual data entry by 50% with Salesforce integrations, enhancing workflow with Trade terminal and SAP.

Salesforce Business Analyst at IBM, Jan 2019 - Jan 2023 · 4 yrs 1 mo, Bengaluru, Karnataka, India

Business Analyst at IBM, Jul 2015 - Dec 2018 · 3 yrs 6 mos, Bangalore, India

Customer Relationship Management Business Analyst at IBM India Pvt. Ltd. (Shell, ABB, Philips, Global Fund, Hertz, Metlife, UPS), Jun 2015 - Dec 2022 · 7 yrs 7 mos, Reduced 15% of major incidents by proactive risk management through Riskpoynt implementation. Enhanced risk visibility and control 20% by Streamlining workflows, integrations, and reporting for auditable risk tracking. Designed a mobile app for efficient risk planning, execution, monitoring and making the decisions within 30mts. Supported the User acceptance Testing (UAT) with necessary user ID and data setup. Successfully implemented Salesforce by migration from .Net to Salesforce and increased the efficiency by 40% (Funding Allocation, Grant Requests, Creation, Revision, and Closure). Utilization of Data Loader for data migration and verification helped to validate the data by 60%. Implemented Field service Lightning successfully by spearheading Pulsar enhancements for service appointments, timesheets, and questionnaires, boosting Salesforce functionality by 25%. Delivered test solutions for Global fund which Increased test coverage by 50%. Successfully led the migration of critical functionalities for a major client (Hertz) from Salesforce Classic to Lightning, ensuring a seamless user experience by 70%. Led the implementation of custom Salesforce solutions, leveraging best practices to improve efficiency, accuracy, UI/UX and data integrity. Managed cross-functional teams, facilitated stakeholder communication, and ensured project alignment while mitigating development risks for scalability, performance, and security. Possess expertise in API/web service testing and data formats (JSON/XML), valuable skills for integrating and testing modern product functionalities.

Project Manager at IBM, Jan 2011 - Jun 2015 · 4 yrs 6 mos, Bangalore, Worked as a Project Manager

Education

Master of Computer Applications, Computer Software Engineering, Bharathiar University, Coimbatore

Bachelor of Science, St. John's College