---
title: "Ananthnarayan Krishnan - Senior Manager Projects in Bangalore Urban | Tal"
description: "Meet Ananthnarayan Krishnan, Senior Project Manager at Kyndryl | PMP Certified | Client Experience, Escalation Ownership & Service Delivery | 25 Years based in Bangalore Urban. AI stack includes claude and gemini."
image: "https://tal.club/meet/ananthnarayan-krishnan/share-image"
---

# Ananthnarayan Krishnan on Tal

## Headline

Senior Project Manager at Kyndryl \| PMP Certified \| Client Experience, Escalation Ownership & Service Delivery \| 25 Years

## About

I started my career on the frontline, managing 15 agents in a B2C call centre, handling US client escalations, and learning what it actually feels like to be a customer who needs a problem solved urgently\. The 20 years since have been spent at IBM, EMC Corporation, Mphasis, and Kyndryl \- owning enterprise client relationships, managing board\-level escalations, designing governance frameworks, and delivering complex programmes across geographies\. What hasn't changed: I've always been the person the client calls first\. I hold a PMP certification, an EMBA in Operations Management, and an ITIL Foundation certification\. I've led transitions, built PMO frameworks, and managed multi\-vendor operations across global accounts\. Open to conversations across BFSI, retail, logistics, e\-commerce, and services sectors\. Let's connect if you're building something where client trust and operational rigour matter\.

## Location

Bangalore Urban

## AI stack

claude

gemini

## Work experience

Senior Manager Projects at Kyndryl, Sep 2021 \- Present · 5 yrs 3 mos, Bangalore Urban, Karnataka, India, Senior client\-facing delivery leader owning enterprise accounts at Kyndryl \- responsible for end\-to\-end service excellence, client satisfaction, and account retention\. • Serve as the primary point of contact for senior client stakeholders \- the person clients call first for escalations, decisions, and strategic alignment • Own board\-level and leadership escalations end to end; conduct structured root cause analysis and drive corrective actions to prevent recurrence • Define and enforce governance frameworks, SOP standards, and service delivery benchmarks across cross\-functional and multi\-vendor teams • Lead weekly and monthly performance reviews with operations and leadership teams; provide consolidated insights and improvement roadmaps • Drive client satisfaction and account growth through proactive relationship management, transparent communication, and consistent delivery

Project Manager at IBM, Aug 2016 \- Aug 2021 · 5 yrs 1 mo, Bangalore Urban, Karnataka, India, Led delivery of enterprise programmes across a portfolio of global client accounts \- responsible for project governance, client engagement, and service excellence\. • Owned client relationships across multi\-year engagements; maintained trust through proactive communication and consistent delivery • Managed cross\-functional and geographically distributed teams including third\-party vendors and contractors • Implemented strategies to improve client satisfaction scores and reduce account attrition • Drove automation and process improvement initiatives across delivery operations

Project Manager at EMC, Jul 2013 \- Jul 2016 · 3 yrs 1 mo, Bangalore, Customer\-facing programme manager responsible for end\-to\-end delivery across a portfolio of infrastructure projects \- accountable directly to clients for outcomes, timelines, and service quality\. • Acted as the client's primary contact and advocate throughout each engagement • Organised cross\-functional problem resolution; shielded clients from internal complexity while driving fast resolution • Defined programme roadmaps, risk registers, and success metrics for client and executive audiences • Identified systemic experience gaps and implemented continuous improvement actions

Project Manager at Mphasis, Nov 2012 \- Jul 2013 · 9 mos, Served as primary client interface for leading global accounts — co\-creating project milestones with stakeholders, coordinating across technical teams, and managing delivery to agreed timelines\. • Managed portfolio of services for global clients with high\-touch relationship management throughout • Formed and led cross\-functional teams; balanced performance management with uninterrupted client service

Senior Project Management at Mphasis, Nov 2012 \- Jul 2013 · 9 mos, Served as the primary interface for leading global clients — co\-creating milestones, managing expectations, and ensuring seamless coordination across technical teams\. Managed portfolio services and project governance; maintained high\-touch client relationships throughout delivery\. Formed, deployed, and monitored cross\-functional teams; balanced people management with uninterrupted client service quality\.

PROJECT MANAGER at IBM India Ltd, Jun 2008 \- Nov 2012 · 4 yrs 6 mos, Bangalore, Planned, executed, and closed complex projects within strict deadlines and budgets — coordinating internal teams, third\-party contractors, and client stakeholders across geographies\. • Built core client engagement skills through sustained interaction with customer teams across multiple locations • Delivered key programmes including Server Build/Refresh, Service Activation & Transition to BAU • Established structured stakeholder reporting, escalation handling, and expectation management practices

## Education

MBA, Operations Management, National Institute of Business Management

[View the original profile](https://tal.club/meet/ananthnarayan-krishnan)

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