Headline

BFSI Operations Professional Turning Legacy Insurance Processes into AI-Driven, Automated Workflows | Life & Annuity | Claims | ERU

About

I work at the intersection of Life & Annuity Insurance Operations, Process Excellence, and Workflow Automation. With hands-on experience in claims operations, external replacement processing (ERU), Registered products like R-PWs, R-PPWs, R-RMDs, with compliance-sensitive workflows, and US insurance servicing operations, I specialize in managing high-accuracy, high-volume processes where operational precision directly impacts customer outcomes, regulatory adherence, and business efficiency. Over the years, I have worked across enterprise insurance servicing environments, workflow management systems, documentation platforms, and operational support tools to support critical business functions within the BFSI sector. What increasingly interests me is not just processing workflows — but transforming them. I am actively focused on identifying opportunities where AI, RPA, workflow automation, and process optimization can reduce operational friction, improve turnaround times, minimize manual dependency, and build scalable insurance operations. My professional interests include: • Life & Annuity Insurance Operations • Claims & Replacement Processing • Regulatory & Compliance Workflows • Process Improvement & Operational Excellence • AI & RPA in BFSI Operations • Workflow Automation & Digital Transformation I strongly believe the future of BFSI belongs to professionals who combine deep domain expertise with technology-driven operational thinking. Focused on building scalable, automation-enabled operational capabilities for the future of insurance and financial services..

Location

Hyderabad

Work experience

Assistant Manager at Tata Consultancy Services, Dec 2015 - Present · 10 yrs 6 mos, Hyderabad, Telangana, India

Assistant Operations Manager at Tata Consultancy Services, Dec 2015 - Present · 10 yrs 6 mos, Managed end-to-end insurance operations across policy servicing, annuity contract administration, claims, ERU, mail and money movement — maintaining strict adherence to state and federal regulatory requirements, internal audit controls, and client compliance standards.

Customer Service Manager at IndusInd Bank, Mar 2015 - Nov 2015 · 9 mos, Visakhapatnam, Andhra Pradesh, India, Handling Customer service Executives, Resolving service requests within Tat, Client Engagement at regular intervals.Achieving Service score Targets, Maker and Checker concept.Cdd & Edd, STR,CTM,Aml& Kyc

Branch Training Manager at Exide Life Insurance, Nov 2014 - Mar 2015 · 5 mos, Training

Asct. Financial Services Manager-PR at ICICI Prudential Life Insurance Company Limited, Oct 2013 - Oct 2014 · 1 yr 1 mo, Guntur, Andhra Pradesh, India, Handling Corporate Partners,Customer service,Customer retention,Training & Development to corp partners.

RM at Reliance Capital, Nov 2010 - Jun 2012 · 1 yr 8 mos, Visakhapatnam, Andhra Pradesh, Client Acquisition,Market Analysis, Cross selling of Li,Mf,Pms(Wealth products).

Education

Master of Business Administration - MBA, Finance and Financial Management Services, Sathyabama Institute of Science & Technology, Chennai

Bachelor of Commerce, Accounting and Finance, acharya nagarjuna university