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Anantha Prasad S

UI/UX Designer | Product Designer | SaaS & FinTech

Bengaluru

4+ years of work experience

NA
Jul 20221 y 3 moOct 2023

Bengaluru, Karnataka, India

Provided customer support for Etihad Airways across flight bookings, ticket modifications, refunds, cancellations, and travel disruptions through multiple communication channels. Assisted customers in navigating complex travel requirements and resolving time-sensitive issues while ensuring a seamless travel experience. Utilized Sabre and Amadeus reservation systems to manage bookings, itinerary changes, and travel-related requests with accuracy and efficiency. Analyzed customer concerns and travel challenges to identify solutions that balanced user needs, business requirements, and operational constraints. Handled complex travel cases involving itinerary changes, schedule disruptions, and booking-related issues while maintaining a customer-focused approach. Collaborated with internal teams to ensure service continuity and improve the overall customer experience throughout the travel journey. Developed strong expertise in customer journey understanding, problem-solving, communication, and user-centered decision-making through direct interaction with diverse customer needs.
Bajaj Finserv
Mar 202111 mosJan 2022

Promoted from Customer Service Representative to Subject Matter Expert based on strong process knowledge, customer-focused problem solving, and operational performance. Supported customers across financial products including loans, credit cards, EMI services, and insurance through calls, email, and chat channels. Identified recurring customer pain points, behavioural patterns, and service gaps, helping improve customer experience and service efficiency. Mentored and trained a team of approximately 30 associates by providing process guidance, knowledge support, and best-practice recommendations. Collaborated with cross-functional teams to resolve high-priority issues and ensure seamless customer service delivery. Contributed to process improvement initiatives through customer feedback analysis, operational insights, and issue trend identification. Developed deep expertise in customer behaviour, financial decision-making journeys, and user needs through direct interaction with diverse customer segments.
Bajaj Finserv
Jan 20201 yr 3 mosMar 2021

Managed customer interactions across calls, email, and chat channels, providing end-to-end support and issue resolution. Developed a strong understanding of customer behaviour, expectations, and common pain points through direct customer engagement. Resolved customer concerns while maintaining service quality, operational accuracy, and a customer-first approach. Built expertise in communication, problem-solving, and customer journey understanding through continuous interaction with diverse user needs.
Deltin Palace
Jan 20191 yr 1 moJan 2020

Goa, India

Delivered exceptional guest experiences in a fast-paced hospitality environment while ensuring accuracy, compliance, and operational consistency. Managed real-time customer interactions requiring strong communication, observation, and decision-making skills under pressure. Maintained strict adherence to operational procedures and gaming regulations while ensuring a fair and seamless customer experience. Developed strong attention to detail and situational awareness through continuous monitoring of game activities and customer engagement. Built expertise in understanding customer behaviour, managing diverse customer interactions, and maintaining high service standards in a dynamic environment. Strengthened problem-solving, focus, and decision-making abilities through rapid assessment of situations and customer needs.

Anantha’s AI Stack

claude code
claude code
lovable
lovable
notebooklm
notebooklm
notion
notion
openai
openai
Figma Make
Figma Make

Education

DesignBoat UI/UX School

Professional UI/UX Design Program, User Experience Design and User Interface Design (UI/UX Design)

DesignBoat UI/UX School

20251 yr2026

Bachelor of Commerce, Business Administration and Management, General

North East Christian University

20163 yrs2019

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Headline

UI/UX Designer | Product Designer | SaaS & FinTech

About

I’m a UI/UX Designer focused on creating intuitive, scalable and user-centered digital experiences for SaaS, fintech and business products. My work spans complex B2B products, where I enjoy turning business requirements and complex workflows into simple, clear and engaging user experiences. I’ve worked across areas including SaaS platforms, fintech, communication products, dashboards and data-driven interfaces, with experience in user flows, information architecture, wireframing, prototyping, high-fidelity UI design and design systems. Currently, I’m working as a UI/UX Intern across PayFin and ChitChaat, contributing to real-world SaaS and fintech products and collaborating with product and development teams to solve product and UX challenges. I’m particularly interested in Product Design, SaaS, fintech and complex digital products where thoughtful UX can make a measurable difference.

Location

Bengaluru

AI stack

claude code

lovable

notebooklm

notion

openai

Figma Make

Work experience

UX/UI Designer at NA, Jul 2022 - Oct 2023 · 1 y 3 mo, Bengaluru, Karnataka, India, Provided customer support for Etihad Airways across flight bookings, ticket modifications, refunds, cancellations, and travel disruptions through multiple communication channels. Assisted customers in navigating complex travel requirements and resolving time-sensitive issues while ensuring a seamless travel experience. Utilized Sabre and Amadeus reservation systems to manage bookings, itinerary changes, and travel-related requests with accuracy and efficiency. Analyzed customer concerns and travel challenges to identify solutions that balanced user needs, business requirements, and operational constraints. Handled complex travel cases involving itinerary changes, schedule disruptions, and booking-related issues while maintaining a customer-focused approach. Collaborated with internal teams to ensure service continuity and improve the overall customer experience throughout the travel journey. Developed strong expertise in customer journey understanding, problem-solving, communication, and user-centered decision-making through direct interaction with diverse customer needs.

Subject Matter Expert at Bajaj Finserv, Mar 2021 - Jan 2022 · 11 mos, Promoted from Customer Service Representative to Subject Matter Expert based on strong process knowledge, customer-focused problem solving, and operational performance. Supported customers across financial products including loans, credit cards, EMI services, and insurance through calls, email, and chat channels. Identified recurring customer pain points, behavioural patterns, and service gaps, helping improve customer experience and service efficiency. Mentored and trained a team of approximately 30 associates by providing process guidance, knowledge support, and best-practice recommendations. Collaborated with cross-functional teams to resolve high-priority issues and ensure seamless customer service delivery. Contributed to process improvement initiatives through customer feedback analysis, operational insights, and issue trend identification. Developed deep expertise in customer behaviour, financial decision-making journeys, and user needs through direct interaction with diverse customer segments.

Customer Service Representative at Bajaj Finserv, Jan 2020 - Mar 2021 · 1 yr 3 mos, Managed customer interactions across calls, email, and chat channels, providing end-to-end support and issue resolution. Developed a strong understanding of customer behaviour, expectations, and common pain points through direct customer engagement. Resolved customer concerns while maintaining service quality, operational accuracy, and a customer-first approach. Built expertise in communication, problem-solving, and customer journey understanding through continuous interaction with diverse user needs.

Casino Dealer at Deltin Palace, Jan 2019 - Jan 2020 · 1 yr 1 mo, Goa, India, Delivered exceptional guest experiences in a fast-paced hospitality environment while ensuring accuracy, compliance, and operational consistency. Managed real-time customer interactions requiring strong communication, observation, and decision-making skills under pressure. Maintained strict adherence to operational procedures and gaming regulations while ensuring a fair and seamless customer experience. Developed strong attention to detail and situational awareness through continuous monitoring of game activities and customer engagement. Built expertise in understanding customer behaviour, managing diverse customer interactions, and maintaining high service standards in a dynamic environment. Strengthened problem-solving, focus, and decision-making abilities through rapid assessment of situations and customer needs.

Education

Professional UI/UX Design Program, User Experience Design and User Interface Design (UI/UX Design), DesignBoat UI/UX School

Bachelor of Commerce, Business Administration and Management, General, North East Christian University

Public links

ananthaprasads.framer.website: https://ananthaprasads.framer.website/

Anantha Prasad S - UX/UI Designer in Bengaluru | Tal