Headline

Engineering @ Salesforce | Ex - Microsoft, ServiceNow

About

I build and scale software systems that power real business outcomes. Over a decade, I've worked across the full stack of production engineering — from NLP and semantic search at ServiceNow, to a patented layout recommendation system at Kony, to responsible AI infrastructure and enterprise analytics at Microsoft, to high-scale communication platforms at Salesforce. My strength is end-to-end ownership. I've taken features from whiteboard to production, architected systems from scratch, and shipped work that directly moved the needle — including the platform that secured Microsoft's largest enterprise deal in FY24–25. I've also built in spaces where reliability and correctness aren't optional, whether that's content moderation, accessibility compliance, or high-throughput communication flows. At Salesforce, I work on Marketing Cloud Next, building and enhancing the systems behind WhatsApp and high-scale messaging infrastructure that serves millions of end users. Before that, at Microsoft, I helped build Azure AI Content Safety and led Enterprise App Insights from zero to production — the latter directly securing the company's biggest premium deal that fiscal year. I also spent nearly five years at Microsoft driving platform improvements in SharePoint, accessibility, and AI-assisted tooling across the stack. Outside my day job, I'm building AudiPad, a food safety audit platform for QSR chains in India and the Middle East, and ShipWatch, a maritime safety logging system currently being evaluated for Indian Navy procurement through the iDEX defence innovation program. I've won three hackathons across Microsoft and ServiceNow, hold a published patent, and received a CEO Award for the ML recommendation work at Kony. I was also an Arctic Code Vault Contributor — my open source code is preserved under the Arctic, which remains one of the more unexpected career highlights. I'm always open to conversations about enterprise engineering, platform scale, defence technology, or anything being built where the stakes are real.

Location

Hyderabad

AI stack

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Work experience

Senior Member of Technical Staff at Salesforce, Mar 2026 - Present · 6 mos, Hyderabad, Telangana, India, Leading efforts in Marketing Cloud team of R&D division in Salesforce. Focused on product development related to WhatsApp channel and High scale flows

Software Engineer 2 at Microsoft, Mar 2021 - Dec 2025 · 4 yrs 10 mos, Hyderabad, Telangana, India, • Optimizing an operations platform to fine-tune AI models and apply predictive scaling, ensuring seamless performance under peak traffic. • Collaborated on a high-priority Microsoft–OpenAI project, reducing AI model response latency to 10–20 ms through advanced performance tuning. • Architected & developed the front-end and integration for a Responsible AI content moderation system serving a global-scale cloud platform. • Designed & launched Enterprise App Insights from scratch, directly securing Microsoft’s largest premium deal in FY24–25. • Led accessibility initiatives, maintaining Grade C (18+/21 points) for over two years, highest in the organization. • Delivered SharePoint Advancement Management (SAM) features end-to-end from design and architecture to deployment and monitoring, improving core platform capabilities.

Software Engineer at ServiceNow, Mar 2019 - Mar 2021 · 2 yrs 1 mo, Greater Hyderabad Area, 1.Worked on improving the Project Portfolio management(PPM) product of ServiceNow's ITBM tool. 2. Enhanced project management tool of ServiceNow's ITBM team with features like smart project suggestions, adding contextual search capabilities using techniques like word-2-vec, bag of words, TF-IDF, etc., 3. Built virtual agents to assist in the project management workflow and integrating NLU capability into them. 4. SME for planning console UI and client side operations for Project Portfolio Management tool

Senior Software Development Engineer at Kony, Inc., Jun 2018 - Mar 2019 · 10 mos, Hyderabad, Telangana, India, 1. An early member of the KonyIQ R&D team of top engineers from all over the company. 2. Designed and developed a layout recommendation system (Patented) with an accuracy of 82.74% 3. Designed and developed KonyIQ's chatbot and search engine. 4. Developed a component generator system to avoid duplicate layouts 5. Areas that worked here includes Natural language processing, Information retrival, Recommendation engines, Search and Ranking

Software Development Engineer at Kony, Inc., Dec 2015 - Jun 2018 · 2 yrs 7 mos, Hyderabad Area, India, 1. Designed and developed an Employee self-service suite of applications with cross-platform compatibility. 2. Designed an asynchronous data fetching framework to solve concurrency issues which fixed many long-standing intermittent issues. 3. Reduced network latency to 0 - 2ms from 10ms using effective caching techniques. 4. Mentored junior developers by reinforcing best practices with daily code reviews. 5. Collaborated with the UX team for developing UI components that are clean, efficient, and intuitive. 6. Responsibilities include Requirements gathering and analysis, Frontend development, backend design, Mobile fabric (Kony's product) integrations, developing testing automation.

Education

Bachelor's of Technology, Computer science, MVGR College of Engineering

Master of Science - MS (Drop out), Interactive intelligence, Georgia Institute of Technology