---
title: "Ananda Narayanan - Operations Manager in Bengaluru | Tal"
description: "Meet Ananda Narayanan, Senior Operations Manager | Service Delivery | Business Operations | Program Management | Customer Experience | Operational Excellence | 10+ Years | 150+ FTE Leadership | based in Bengaluru. AI stack includes claude, gemini, and grok."
image: "https://tal.club/meet/ananda-narayanan/share-image"
---

# Ananda Narayanan on Tal

## Headline

Senior Operations Manager \| Service Delivery \| Business Operations \| Program Management \| Customer Experience \| Operational Excellence \| 10\+ Years \| 150\+ FTE Leadership \|

## About

Business Operations and Service Delivery Leader with 10\+ years of progressive experience delivering operational excellence across Telecom, Enterprise Support, Customer Experience \(CX\), SaaS and US Healthcare environments\. Proven ability to lead large\-scale international operations, manage cross\-functional teams of 150\+ employees through frontline leadership, improve profitability, enhance customer experience and deliver measurable business outcomes\. Recognized for transforming underperforming operations into high\-performing business units through operational governance, digital transformation and leadership development\. Successfully generated US$1\.5 Million revenue within two quarters, maintained 85%\+ CSAT, reduced employee attrition below 4%, and built leadership pipelines with 18% internal promotions\. Experienced in client engagement, operational strategy, process optimization, automation, workforce planning and business transformation across global delivery environments\. Seeking leadership opportunities within Global Capability Centers \(GCCs\), Product Organizations, Telecom, Enterprise Services and high\-growth organizations\.

## Location

Bengaluru

## AI stack

claude

gemini

grok

ChatGPT

Kimi Code

Microsoft Copilot

## Work experience

Operations Manager at ResultsCX, Sep 2025 \- Present · 1 yr 2 mos, Bengaluru, Karnataka, India

Assistant Manager at Firstsource, Dec 2021 \- Present · 4 yrs 11 mos, Bengaluru, Karnataka, India

Assistant Manager Process at Firstsource, Dec 2021 \- Present · 4 yrs 11 mos, Joined Firstsource for UK's biggest television and broadband provider “Sky” in sales and retention as a Process Leader\. Directly responsible for handling 20 associates for driving sales, retention, productivity metrics ensure shrinkage, attrition and other people and quality metrics are kept in check\. I was instrumental through my creative abilities to create productivity tracker on G forms to ensure data is captured through real time activities\. Site champion for FTR – responsible for sharing specifics with clients and managing the FTR numbers for the site, working with outliers, identifying AOI and creating modules and running them through the same for improvement in FTR scores for the associates\. Directly responsible for SLA achievement while ensuring regular people development of my DRS\. Day to day activities include call monitoring for quality checks through quality forms to ensure 99% quality metrics are met\. Performing 1\- O \-1S and ensuring having performance improvement plan designed based on historic data\. Currently part of automation program for leaders\. Promoted as Assistant Manager through IMP for Comcast and managing a span for 120 HC, responsible for recruitment, managing the training, OJT clearance, and the performance of individual teams to meet the site SLAS\.

Operations Manager at RESULTS CX, Sep 2025 \- Mar 2026 · 7 mos, Directed end\-to\-end delivery for US customer support programs, owning quality, compliance, and global client engagement\. Revenue Performance: Accountable for generating $1\.5 Million in revenue within two quarters through delivery excellence and project stabilization\. Orchestrated a turnaround strategy that moved projects from "red zone" to "green zone" through strengthened governance\. Spearheaded the upskilling of frontline associates into leadership roles, building robust internal talent pipelines for sustainable growth\.

Assistant Manager at ECPL, Oct 2020 \- Nov 2021 · 1 yr 2 mos, Closing transition specifics for new projects, hiring, coordinating with clients for training, managing multiple projects and leads over different time zones and various domains, creation and revision of SOPS, training manuals, quality protocols, setting up KRAS and incentives metrics for all personnel under the span, internal and external invoicing, managing revenue leakage, meeting managerial annual turn over, conducting WPR & MPR, setting up initiatives for leadership team \(WIG\), gauging, validating and providing recommendations for career growth plan for personnel\) Regions – US, UK, Israel, Bangladesh, India, Sri Lanka, Egypt\.

Assistant Operations Manager at ECPL \- EXPERT CALLERS PRIVATE LIMITED, Oct 2020 \- Nov 2021 · 1 yr 2 mos, Managed a diverse portfolio of international projects \(US, UK, Israel, APAC\) across Healthcare, eCommerce, and Telecom\. Revenue Performance: Accountable for a monthly revenue turnover of ₹1\.2 Cr INR across all projects, implementing strict controls to maximize profitability\. Led seamless project transitions, from initial hiring and client coordination to the creation of quality protocols and incentive frameworks\. Facilitated WPRs and MPRs, delivering high\-level insights to leadership and global clients to drive operational strategy\.

## Education

Bachelor of Engineering, Mechanics, Prist University

High School Diploma, St Johns Matriculation Higher Secondary School

[View the original profile](https://tal.club/meet/ananda-narayanan)

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