---
title: "Anand Raut - Service Desk Engineer in Mumbai | Tal"
description: "Meet Anand Raut, Application Support Analyst | Mobile User Support | Troubleshooting | Keeping Systems Go based in Mumbai."
image: "https://tal.club/meet/anand-raut/share-image"
---

# Anand Raut on Tal

## Headline

Application Support Analyst \| Mobile User Support \| Troubleshooting \| Keeping Systems Go

## About

Security Operation Engineer with network security and cyber security skills\.

## Location

Mumbai

## Work experience

Service Desk Engineer at HDB Financial Services Ltd\., Lead end\-to\-end user enrollment for 70,000\+ users in Scalefusion MDM across iOS and Android devices\. Configure and manage Scalefusion App Console for application management, kiosk profiles, content deployment, and compliance monitoring\. Administer IceWarp and OfficeMail mclient configurations for secure mobile email access\. Coordinate and push enterprise applications to Production and UAT environments\. Maintain device groups and apply configuration profiles/compliance policies aligned with BFSI standards\. Own high\-priority L2 escalation tickets for enrollment failures, sync issues, and compliance breaches while maintaining 95%\+ SLA\. Execute bulk upload/delete operations of devices and users based on HR reports\.

Application Support Analyst at CMS IT Services, Dec 2025 \- Present · 7 mos, Mahape, Results\-driven Application Support Engineer with expertise in troubleshooting, technical support, and mobile user experience optimization\. Proficient in incident management, patch deployment, and driving seamless IT operations\.

Customer Executive at eClerx, Dec 2024 \- Sep 2025 · 10 mos, Resolved customer queries via chat on internet, billing, and service issues\. Upsold products and services to meet sales targets\. Documented interactions and escalated complex cases efficiently\.

IT Analyst at eClerx, Dec 2024 \- Aug 2025 · 9 mos, Navi Mumbai, Maharashtra, India

Network Engineer at Jio, Aug 2024 \- Dec 2024 · 5 mos, Maharashtra, India

Mechanical Engineer at Reliance Jio, Aug 2024 \- Dec 2024 · 5 mos, Installed, configured, and maintained Jio AirFiber devices\. Troubleshot connectivity issues and coordinated with network operations teams\.

## Education

BSc\- IT, Information Technology, University of Mumbai

High School Diploma, Maharashtra Tourism

[View the original profile](https://tal.club/meet/anand-raut)

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