Anand Raut
Application Support Analyst | Mobile User Support | Troubleshooting | Keeping Systems Go
Mumbai
2+ years of work experience
- NowPresent
Lead end-to-end user enrollment for 70,000+ users in Scalefusion MDM across iOS and Android devices.
Configure and manage Scalefusion App Console for application management, kiosk profiles, content deployment, and compliance monitoring.
Administer IceWarp and OfficeMail mclient configurations for secure mobile email access.
Coordinate and push enterprise applications to Production and UAT environments.
Maintain device groups and apply configuration profiles/compliance policies aligned with BFSI standards.
Own high-priority L2 escalation tickets for enrollment failures, sync issues, and compliance breaches while maintaining 95%+ SLA.
Execute bulk upload/delete operations of devices and users based on HR reports.
Dec 20257 mosPresent
Mahape
Results-driven Application Support Engineer with expertise in troubleshooting, technical support, and mobile user experience optimization. Proficient in incident management, patch deployment, and driving seamless IT operations.
Dec 202410 mosSep 2025
Resolved customer queries via chat on internet, billing, and service issues.
Upsold products and services to meet sales targets.
Documented interactions and escalated complex cases efficiently.
Dec 20249 mosAug 2025
Navi Mumbai, Maharashtra, India
Aug 20245 mosDec 2024
Maharashtra, India
Aug 20245 mosDec 2024
Installed, configured, and maintained Jio AirFiber devices.
Troubleshot connectivity issues and coordinated with network operations teams.
Education
BSc- IT, Information Technology
University of Mumbai
20212 yrs2023
High School Diploma
Maharashtra Tourism
Join Anand and 10k+ other professionals on
Tal is the app where bosses meet engineers & builders directly, without middlemen
Download Tal Boss