Headline

Manager, Customer Success at RagaAI Inc | Healthcare AI & SaaS | Enterprise Customer Success, Adoption, Retention & Revenue Growth | Strategic Account Management | 19+ Years in Technology & Customer Management

About

I am a Customer Success and Strategic Account Management professional with 19+ years of experience across enterprise technology, healthcare IT, SaaS, and customer operations. My career has been focused on helping organizations maximize technology investments, strengthen customer relationships, drive adoption, improve retention, and generate sustainable business growth. Over the years, I have: • Managed 400+ healthcare technology accounts and supported enterprise customer relationships. • Led and developed teams of Strategic Account Managers and customer-facing professionals. • Driven customer retention, account expansion, executive engagement, and enterprise implementations. • Delivered measurable improvements in customer satisfaction, revenue growth, and operational efficiency. Today, I am bringing this experience into the healthcare AI space at RagaAI, where I am focused on helping healthcare organizations realize value from AI-powered solutions and intelligent automation. I am particularly interested in the intersection of healthcare, artificial intelligence, SaaS, and customer success, where technology adoption translates into meaningful operational and business outcomes. My professional interests include Enterprise Customer Success, Healthcare AI, Customer Experience, Strategic Account Management, Customer Retention, Revenue Expansion, and building scalable customer success practices. I believe successful customer relationships are built on trust, measurable value, proactive engagement, and a deep understanding of the customer's business.

Location

Bengaluru

AI stack

claude

ChatGPT

Work experience

Manager, Customer Success at RagaAI Inc, Sep 2026 - Present · 3 mos, Bengaluru, Karnataka, India, Driving customer success and enterprise adoption in healthcare AI, helping healthcare organizations realize business value through AI-powered solutions and intelligent workflow automation. Key areas of responsibility: • Partnering with healthcare customers to drive onboarding, implementation success, product adoption, and measurable business outcomes. • Building trusted relationships with enterprise stakeholders and aligning AI solutions with customer priorities and operational workflows. • Driving customer engagement, business reviews, retention, renewals, and opportunities for account growth. • Collaborating cross-functionally with Product, Engineering, Sales, and Implementation teams to improve customer experience and accelerate time-to-value. • Translating customer feedback, usage insights, and business requirements into actionable improvements and expansion opportunities.

Head of Account Management at Tagway, Jan 2026 - Mar 2026 · 3 mos, Dubai, United Arab Emirates, As Head of Account Management at Tagway RFID, I lead enterprise account strategy with a focus on customer adoption, renewals, and long-term value realisation across RFID and smart retail technology deployments. I work closely with enterprise customers and internal stakeholders to ensure RFID solutions are not only implemented, but effectively embedded into business operations, driving measurable outcomes, strong utilisation, and predictable renewals.

Team Lead - Technical and Business Service Management at eClinicalWorks India Pvt. Ltd., Mar 2015 - Dec 2025 · 10 yrs 10 mos, Mumbai Metropolitan Region, Currently managing a team of 10 Strategic Account Managers with direct oversight of 400+ healthcare accounts (hospitals/practices with 11-50+ providers), generating 3M+ AED annual revenue per account, reporting directly to the Operations Manager Team Leadership | Customer Success | Account Management | Process Optimization | Data-Driven Decision Making | Data Analysis | Revenue Growth | Stakeholder Engagement | Continuous Improvement | Change Management | Enterprise Product Implementation | Customer Onboarding and Success | Scaled Delivery and Governance | SLA/KPI Management | Client Communication and Engagement | Process Innovation | Project & Risk Management | Feedback Loop for Product Improvement | Generative AI Awareness | Cross-Functional Collaboration | Electronic Medical Records (EMR) Implementation | Healthcare IT Solutions | Customer Satisfaction Management | First Call Resolution Optimization | Average Handle Time Reduction | Quality Assurance Management | Escalation Management | Customer Retention Strategies | Upselling and Cross-selling | Strategic Account Planning | Performance Management | Coaching and Mentoring | Business Reviews and Reporting | Operational Excellence | Healthcare Regulatory Compliance

Strategic Account Manager at eClinicalWorks India Pvt. Ltd., Apr 2012 - Mar 2015 · 3 yrs, Mumbai Metropolitan Region, Team Leadership | Customer Success | Account Management | Process Optimization | Data-Driven Decision Making | Data Analysis | Revenue Growth | Stakeholder Engagement | Continuous Improvement | Change Management | Enterprise Product Implementation | Customer Onboarding and Success | Scaled Delivery and Governance | SLA/KPI Management | Client Communication and Engagement | Process Innovation | Project & Risk Management | Feedback Loop for Product Improvement | Generative AI Awareness | Cross-Functional Collaboration | Electronic Medical Records (EMR) Implementation | Healthcare IT Solutions | Customer Satisfaction Management | First Call Resolution Optimization | Average Handle Time Reduction | Quality Assurance Management | Escalation Management | Customer Retention Strategies | Upselling and Cross-selling | Strategic Account Planning | Performance Management | Coaching and Mentoring | Business Reviews and Reporting | Operational Excellence | Healthcare Regulatory Compliance

Team Leader - Operations at Tech Mahindra Business Services, Aug 2011 - Mar 2012 · 8 mos, Mumbai Metropolitan Region, Led a 15-member customer service team managing 2.5M AED in annual telecom revenue, reporting directly to the Team Operations Manager while driving operational excellence and customer retention initiatives Team Leadership | Customer Success | Account Management | Process Optimization | Data-Driven Decision Making | Data Analysis | Revenue Growth | Stakeholder Engagement | Continuous Improvement | Change Management | Enterprise Product Implementation | Customer Onboarding and Success | Scaled Delivery and Governance | SLA/KPI Management | Client Communication and Engagement | Process Innovation | Project & Risk Management | Feedback Loop for Product Improvement | Generative AI Awareness | Cross-Functional Collaboration | Electronic Medical Records (EMR) Implementation | Healthcare IT Solutions | Customer Satisfaction Management | First Call Resolution Optimization | Average Handle Time Reduction | Quality Assurance Management | Escalation Management | Customer Retention Strategies | Upselling and Cross-selling | Strategic Account Planning | Performance Management | Coaching and Mentoring | Business Reviews and Reporting | Operational Excellence | Healthcare Regulatory Compliance

Team Leader - Operations at Concentrix, Jun 2006 - Aug 2011 · 5 yrs 3 mos, Mumbai, Maharashtra, India, Led a 12-member customer service team managing 3M+ AED in recurring revenue operations, reporting directly to the Assistant Operations Manager while driving performance excellence across BPO service delivery Team Leadership | Customer Success | Account Management | Process Optimization | Data-Driven Decision Making | Data Analysis | Revenue Growth | Stakeholder Engagement | Continuous Improvement | Change Management | Enterprise Product Implementation | Customer Onboarding and Success | Scaled Delivery and Governance | SLA/KPI Management | Client Communication and Engagement | Process Innovation | Project & Risk Management | Feedback Loop for Product Improvement | Generative AI Awareness | Cross-Functional Collaboration | Electronic Medical Records (EMR) Implementation | Healthcare IT Solutions | Customer Satisfaction Management | First Call Resolution Optimization | Average Handle Time Reduction | Quality Assurance Management | Escalation Management | Customer Retention Strategies | Upselling and Cross-selling | Strategic Account Planning | Performance Management | Coaching and Mentoring | Business Reviews and Reporting | Operational Excellence | Healthcare Regulatory Compliance

Education

MBA, Operations, ITM Group of Institutions

Bachelor of Management Studies, Marketing,, M L. Dahanukar College of Commerce