Headline

Operations Leader | P&L & Vendor Strategy | City Scale | Mobility-Fintech | Ex-Uber

About

Business operations is where I've spent most of my career - figuring out what breaks, why, and how to fix it at scale. Over 12+ years, I've launched cities from zero, rebuilt operations for scale, and taken fleets from 0-1 launch through to steady-state, thousand-vehicle operations - across ride-hailing, mobility-fintech, freight, and after-market services. I've owned full P&L, negotiated vendor contracts that moved the needle, and built the SOPs that let operations run without me in the room. Currently at Moove India, leading full regional P&L, fleet strategy, and driver supply ownership, with a track record of turning a from-scratch city launch into one of the fastest ramp-ups in the company's India operations. What I care about: operations that don't fall apart under pressure. Vendor relationships built on leverage, not luck. Numbers that hold up when leadership asks hard questions. Industries I've worked across: Ride-hailing · Mobility-Fintech · Fleet & Vehicle Operations · Logistics · Freight · After-market Services Happy to connect with people and leaders tackling similar problems - city scale, fleet economics, vendor strategy.

Location

Greater Delhi Area

AI stack

claude

gemini

openai

ChatGPT

ChatGPT Images

Microsoft Copilot

Work experience

General Manager - Operations at Moove, Sep 2025 - Present · 1 yr 1 mo, Gurugram, Haryana, India, Own full P&L for the Delhi-NCR region, spanning fleet strategy, pricing, driver economics, and vendor management across a fleet of thousands of vehicles.. Launched a vehicle door-branding initiative with ancillary vendor partnerships, creating a new revenue stream from existing fleet assets. Drive cost optimization initiatives across fleet and vendor spend to strengthen the city's P&L, alongside monthly target-setting and performance reviews with leadership. Drive incentive design and pricing strategy in a highly competitive mobility market, balancing driver retention with margin. Partner cross-functionally with Product, Finance, and Legal on regional strategy, competitive positioning, and policy execution.

Senior Operations Manager at Moove, Jul 2024 - Aug 2025 · 1 yr 2 mos, Gurugram, Haryana, India, Scaled the Delhi-NCR fleet past 1,000 active vehicles, managing supply-demand balance through a high-growth phase. Built and led a 25+ member cross-functional team spanning Sales, Customer Success, and Fleet Operations. Designed GTM strategy and operational playbooks for new fleet segments, later adopted for other city launches. Drove process standardization across city onboarding, improving consistency and speed of new-segment rollouts.

City Fleet Manager – City Launch at Moove, Jan 2023 - Jun 2024 · 1 y 5 mo, Hyderabad & Gurugram, Haryana, India, Led Delhi-NCR's launch from the ground up - fleet setup, driver onboarding, and operational infrastructure, with zero existing playbook to build from. Achieved 95% fleet utilisation within 6 months, one of the fastest ramp-ups in Moove's India operations. Cut fleet churn to 6-7% through a retention and incentive program that Moove later adapted for other city launches. Hit 88% billing efficiency in the first quarter of operations by building collection discipline into the launch process from day one.

Head of Business Development at Troovi.in, Jul 2021 - Aug 2022 · 1 yr 2 mos, Gurugram, Haryana, India, Designed and executed a PAN India 0-to-1 growth strategy for Freight Matching, Trip Khata & Lending via a broker-led model. Drove app adoption in collaboration with Marketing, Product, and Tech, contributing to 4,500+ app downloads through a referrals campaign.

Partner & Operations Manager at Park+, Oct 2020 - Jun 2021 · 9 mos, New Delhi, Delhi, India, Built a new business vertical from scratch, scaling Daily Car Cleaning to 500+ cleaners across multiple geographies within 3 months. Reduced manpower costs by 25% through strategic vendor onboarding and supply chain restructuring.

Senior Operations Manager at Uber, Mar 2020 - Aug 2020 · 6 mos, Developed vehicle supply strategy across Bengaluru and Chennai based on data-driven demand forecasting and city-level fleet insights. Owned end-to-end execution of supply initiatives - from planning through performance tracking - driving continuous iteration to close supply-demand gaps. Acted as a trusted operations partner to city and central teams, developing fast functional expertise in fleet and vehicle supply challenges. Project-managed the rollout of standardized deployment and escalation processes across two markets, coordinating across Operations and Central Supply teams.

City Fleet & Maintenance Manager at Uber, Nov 2018 - Feb 2020 · 1 yr 4 mos, Built and scaled fleet management frameworks for ride-hailing operations across India, grounded in operational data and on-ground insights. Drove 10,000+ service deliveries in year one by executing high-impact projects from planning through results tracking. Reduced operational costs by 30% through data-driven efficiency strategies, and drove 60% adoption of new service models via cross-functional collaboration.

Operations and Business Expansion at Carcrew, Mar 2018 - Oct 2018 · 8 mos, Gurgaon, Haryana, India, Launched city operations from the ground up, establishing the operational foundation for a new market. Defined end-to-end SOPs to run city operations efficiently and consistently. Onboarded new workshop partners aligned to evolving business needs. Launched a new business vertical in collaboration with a key vendor, accelerating time-to-market.

General Manager at Mahindra First Choice Services Ltd., Mar 2017 - Feb 2018 · 11 mo, Faridabad

Founder and Director of Operations at Food Atlas, Mar 2016 - Jan 2018 · 1 y 10 mo, Delhi

Assistant Manager at BGR Mining & Infra Pvt Ltd., Jul 2014 - Feb 2016 · 1 y 7 mo, Singrauli

Education

Bachelor of Technology (B.Tech.)-2014, Mining Machinery Engineering, Indian Institute of Technology (Indian School of Mines), Dhanbad