Headline

Driving Strategy and Operations

About

With over 9 years of professional expertise, my focus lies in developing data-driven strategies to ignite growth and optimize operations. Presently, I am leading the transformation of the myanalyst department at Tracxn, focusing on delivering prompt and efficient solutions to client queries. In my previous roles, I designed the establishment of operational frameworks at Myclassroom, ensuring seamless execution of classes, tests, and content creation processes. At WhitehatJr, I leveraged data-driven methodologies to drive revenue growth for both the International Business and India Renewal teams. My extensive background encompasses roles in strategy and operations within the IT and Ed-tech sectors, where I've made substantial contributions to organizational success. Additionally, my tenure as a Senior Business Analyst at Merilytics honed my ability to deliver advanced analytical solutions to FMCG clients, further augmenting my skill set. Driven by ambition and a commitment to excellence, I strive to generate tangible value and leave a lasting imprint on businesses and operations across diverse industries.

Location

Bengaluru

Work experience

Program Manager at Magicbricks, May 2024 - Present · 2 y 5 mo, Bengaluru, Karnataka, India

AVP Business Strategy and Operations at Tracxn, Sep 2022 - Feb 2024 · 1 yr 6 mos, Bengaluru, Karnataka, India, -Led myanalyst division, overseeing a team of 30 analysts and automation engineers to streamline query resolution, resulting in a 70% reduction in daily backlog and a notable enhancement in client satisfaction through improved response times and feedback mechanisms. - Optimized the lead qualification processes, achieving accurate segregation of irrelevant leads thus saving the Business Development Representative's precious time and effort. - Revamped Sales Development Representative hiring and onboarding process.

Senior Manager Operations at myclassroom, Oct 2021 - Oct 2022 · 1 yr 1 mo, Noida, Uttar Pradesh, India, Recruited to lead the operations for 100+ batches at 35 centers in 13 states of India in a hybrid set-up. - Standardized the academic content across all coaching centers to increase the system’s efficiency resulting in a 70% decrease in content creation workload. - Streamlined the operations by managing and collaborating with a cross-functional team of 5+ operation executives, 20+ DTPs, and 250+ faculties spread over 35+ centers across India

Sales Strategy Analyst at WhiteHat Jr, Oct 2020 - Oct 2021 · 1 yr 1 mo, International Business - Implemented strategic referral initiatives that doubled the referral revenue and bolstered referral’s role in new sales by 20 percentage points. India Renewals - Increased India renewals conversion rate by 25% resulting in additional revenue of 24 Crore ARR.

Senior Business Analyst at Merilytics Inc., May 2018 - Oct 2020 · 2 yrs 6 mos, Greater Hyderabad Area, Pizza Restaurant Chain: Optimized pricing and promotions based on sales trends and customer behavior, resulting in a 5% increase in average order value. Candy Manufacturer: Simplified a monthly reporting suite from 80+ to 12 reports; Utilized by 100+ employees to track the performance of brands and categories across retailers, channels, and geographical levels. Health Product Manufacturer: Established an automated reporting infrastructure on Power BI which gave a clear visibility of the business in real-time thus reducing the workload of 2 analysts.

Education

Bachelor's degree, Civil Engineering, Indian Institute of Technology, Bombay

HSC, Science, Delhi Public School, Ranchi