Headline

Endpoint Management Architect (Aspiring) | Intune | MDM/MAM | Entra ID | Zero Trust | ITSM Governance

About

EUC & Endpoint Management professional with 7+ years of experience driving device strategy, governance, and modern workplace transformation in enterprise environments. I specialize in building secure, scalable endpoint ecosystems using Microsoft Intune, Autopilot, and Entra ID — aligning device compliance with Zero Trust principles while ensuring seamless user experience. Currently leading endpoint strategy initiatives including: • Intune MDM/MAM platform ownership across Windows, iOS, and Android • Zero Trust enforcement via Conditional Access & device compliance • Cloud-first device lifecycle (Autopilot, DEP/ABM, Android Enterprise) • ITSM governance across JIRA, BMC Remedy, and enterprise workflows I have a strong track record of: • Achieving 100% endpoint compliance across managed devices • Reducing incident resolution time by 40% • Driving security initiatives like BitLocker rollout (500+ devices) • Designing governance models, SOPs, and operational standards • I enjoy working at the intersection of endpoint engineering, identity, and security — influencing cross-functional teams to deliver secure digital workplace outcomes. Open to opportunities in EUC Strategy, Endpoint Architecture, and Digital Workplace Leadership roles.

Location

Hyderabad

Work experience

Sr EUC Engineer at FTD, Aug 2023 - Present · 2 yrs 10 mos, Remote, • Owned Microsoft Intune (MDM/MAM) platform for 300+ enterprise devices across Windows, iOS, and Android, achieving 100% compliance posture • Designed and implemented BYOD MAM strategy enforcing data protection policies, app-level security, and selective wipe controls • Led device modernization initiatives using Windows Autopilot, Apple DEP/ABM, and Android Enterprise, reducing manual provisioning efforts • Implemented Conditional Access policies aligned with Zero Trust architecture to ensure secure access from compliant devices • Collaborated with security teams to deploy BitLocker encryption across 500+ endpoints, reducing security incidents by 30% • Administered ITSM tools (JIRA, BMC Remedy), redesigned workflows and SLA tracking — reducing breach rates and improving reporting efficiency • Authored 20+ SOPs, runbooks, and knowledge base articles to standardize endpoint operations and reduce escalations • Improved incident resolution time by 40% through ITIL-based workflow optimization and cross-team coordination

Systems Engineer/ EUC at FTD, Nov 2019 - Jul 2023 · 3 yrs 9 mos, Hybrid, Responsible for User access management , Servicedesk & Active Directory administration support , providing technical support for clients experiencing hardware, software, and networking issues by working either on-site or via remote systems to assist with software installations, network failures, hardware malfunctions, and other IT related issues.

TIM ENGINEER at Tech Mahindra, Jul 2018 - Oct 2019 · 1 yr 4 mos, visakhapatnam

Education

Bachelor of Technology - BTech, Information Technology, GITAM Deemed University