Headline

Executive - Airport Medical Service, Enterprises Risk Corporate Silience

About

Hello , "I hold a postgraduate in medicine and a Master of Pharmacy. My professional experience encompasses the following: Currently, I am employed as a Executive - Airport Medical Service, Enterprises Risk & Corporate Resilience and prior to that I was working as a Senior Executive in Guest Experience at Bangalore International Airport Limited (BIAL). I previously worked for Alliance Air Aviation Limited as a Senior Cabin Crew and VIP cabin crew, operating both commercial and private jets. I also have experience as a Paramedic Officer with AirAsia India."

Location

Bengaluru

Work experience

Executive - Airport Medical Service - Enterprises Risk Corporate Resilience at Bangalore International Airport Ltd, Feb 2025 - Present · 1 yr 6 mos, Bengaluru, - Medical Resource Management: Ensuring the required resources available such as ambulance, oxygen cylinders, and equipment Like AED, O2 Matic calibration/expiry. - Medical service Inspection and Audit: Conduct quarterly audits for the airport hospital, airport pharmacy, indoor buggy ambulance, medical rooms, and all medical equipment within the terminal (e.g., AED, O2-Matic, evacuation chairs) - Medical Assistance & Emergency Response Coordination: Coordinate and provide medical assistance to passengers, staff, and visitors requiring medical care, ensuring timely response and appropriate support, while overseeing and supporting ambulance operations, first-aid rooms/medical centers, and emergency medical teams to maintain efficient and effective medical services. - Pharmacy Management: Manage airport pharmacy monetization activities by ensuring contractual compliance, monitoring monthly revenue and passenger footfall, and supporting promotional and service enhancement initiatives to improve sales performance. - Pharmacy Revenue Management: Handled pharmacy revenue operations including billing accuracy, sales monitoring, inventory control, and reconciliation of invoices. - Ensured proper charge capture, minimized revenue leakage, reduced expiry losses, and coordinated with finance and procurement teams to support smooth revenue flow and compliance with hospital policies.

Executive - Guest Experience - Daily Operation - Customer Experience. at Bangalore International Airport Ltd, Mar 2023 - Feb 2025 · 2 yrs, Bengaluru, Karnataka, India, - Facilitating VVIP's, VIP's , CIP's , Foreign delegates on their arrival and departure. - Providing high-touch, personalized service to passengers—specifically VIPs, CIPs, and premium guests—to ensure a seamless, luxurious, and stress-free airport experience - Identify VIP and corporate guests and provide special attention and services as required - Develop and maintain strong relationships with corporate clients and regular guests - Handle guest inquiries, concerns, and complaints promptly and professionally, ensuring a satisfactory resolution - Handling passenger records, tracking daily arrivals/departures, and maintaining logs for service improvement

Senior Cabin Crew at Alliance Air, Oct 2015 - Feb 2023 · 7 yrs 5 mos, Bengaluru, Karnataka, India, - As a Senior Cabin Crew member, I am responsible for passenger and aircraft safety and security, upholding service standards, and leading the cabin crew team to ensure procedural compliance and an exceptional passenger experience. - Safety & Security :- Acting as the in-charge for cabin safety, ensuring all procedures are followed before take-off, during flight, and landing. - Service Excellence:- Delivering high-standard guest service, including managing cabin service, in-flight sales, and addressing passenger queries and complaints. - Leadership:- Monitoring cabin crew performance, providing guidance, and Ensuring compliance with company regulations. - Emergency Response:- eading responses to cabin emergencies and managing safety equipment. - Operation Reporting :- bmitting necessary reports regarding flights, catering, or cabin issues.

Para Medic Officer at AirAsia India, Jul 2014 - Sep 2015 · 1 yr 3 mos, Bengaluru, Karnataka, India, - Conduct pre-flight and post-flight medical checks for crew as per DGCA and company guidelines. - Administer and document pre-duty Breath Alcohol (BA) tests for ground staff. - Maintain accurate and up-to-date records of all medical checks and BA tests for audit readiness. - Ensure the upkeep, hygiene, and functionality of the Medical Centre. - Maintain inventory of medical supplies, equipment, and stationery. - Initiate procurement processes for replenishment as needed. - Provide first aid and emergency care to IndiGo employees and passengers. - Respond to medical incidents and accidents within airport premises. - Coordinate with airport emergency services when required. - Replenish and certify First Aid Kits, Medical Kits, and Universal Precaution Kits. - Ensure all kits are compliant with DGCA norms and within expiry. - Ensure On-Time Performance (OTP). - Track and report daily regulatory compliance. - Assist in internal and DGCA audits and investigations. - Ensure proper booking and documentation of all training activities. - Reiterate Civil Aviation Requirements (CAR) provisions to fellow paramedics. - Ensure all medical staff possess valid Airport Entry Permits (AEP).