Headline

Transforming Enterprises Through AI, SAP & Digital Innovation | PMP-Certified Project Leader | Global Program Delivery | Platform & Customer Experience Modernization

About

PMP & AI-Certified Project Manager with 12+ years of experience leading enterprise technology programs, digital transformation initiatives, SAP implementations, platform modernization, API ecosystems, and customer experience transformation across logistics, supply chain, transportation, and enterprise technology domains. I specialize in delivering complex, business-critical programs by aligning technology strategy with business objectives, driving operational excellence, and enabling scalable digital growth. My expertise spans Program & Project Management, Agile Delivery, AI/GenAI Solutions, SAP TM, Enterprise Integrations, Platform Modernization, Stakeholder Management, Budgeting, Risk Management, and Global Team Leadership. Key Highlights: ➜ Managed enterprise portfolios and programs valued at $10M+ with consistent on-time and within-budget delivery. ➜ Delivered AI-powered solutions leveraging GenAI, LLMs, RAG, and AWS OpenSearch to improve enterprise knowledge management and decision-making. ➜ Led large-scale application rationalization, API modernization, and platform transformation initiatives, improving scalability, efficiency, and operational performance. ➜ Successfully delivered SAP TM transformation programs, global integration platforms, and customer-facing digital solutions across multiple regions. ➜ Directed cross-functional global teams and partnered with executive stakeholders to drive innovation, business value, and measurable transformation outcomes. Core Expertise: Enterprise Program Management | Digital Transformation | AI & GenAI | SAP TM | Platform Modernization | API & Integration Strategy | Agile Delivery | Customer Experience | Portfolio Governance | Risk Management | Global Delivery Leadership Passionate about leveraging technology, innovation, and strategic execution to help organizations accelerate transformation, improve customer experiences, and achieve sustainable business growth.

Location

Chennai

Work experience

Senior Project Manager at Servion Global Solutions, Sep 2025 - Present · 10 mos, On-site, ➜ Leading enterprise-scale AI-driven digital transformation and customer experience modernization programs across platform engineering, enterprise applications, and accessibility initiatives, delivering 5+ strategic programs with 98% on-time delivery, 35% improvement in operational efficiency, and 40% faster release cycles through Agile governance and delivery excellence. ➜ Delivered an enterprise Knowledge Hub platform leveraging GenAI, LLM, RAG, advanced data ingestion pipelines, vectorization frameworks, and AWS OpenSearch, improving knowledge retrieval speed by 45%, search accuracy by 38%, and enterprise-wide access to critical information. ➜ Spearheaded a multi-phase API and platform modernization program involving infrastructure optimization, Windows-to-Linux migration, containerization, and scalability enhancements, resulting in improved system performance, resource utilization, operational efficiency, and cost optimization. ➜ Driving customer experience transformation through Salesforce and NICE CXone integrations, AI Agent Assist implementation, and WCAG/ADA accessibility initiatives while collaborating with executive stakeholders, architects, and cross-functional teams to deliver innovative, business-aligned technology solutions.

Project Manager at Ivy Mobility, Nov 2024 - Sep 2025 · 11 mos, Tamil Nadu, India, ➜ Led the end-to-end implementation of a large-scale Distribution Management Solution (DMS) across 7 APAC countries, driving requirements, solution design, testing, deployment, and hypercare support to enable process standardization and operational excellence. ➜ Managed multi-country digital transformation programs, ensuring seamless coordination across business, technology, QA, and deployment teams while delivering projects on schedule and aligned with strategic business objectives. ➜ Directed Agile delivery, sprint planning, resource management, stakeholder engagement, and governance activities, improving delivery predictability, execution efficiency, and overall program performance. ➜ Collaborated with regional and executive stakeholders to drive business alignment, enhance customer satisfaction, mitigate delivery risks, and ensure successful adoption of enterprise mobility solutions across diverse markets.

Project Manager at TVS Supply Chain Solutions, Aug 2022 - Nov 2024 · 2 yrs 4 mos, Greater Chennai Area, ➜ Managed a portfolio of 5+ enterprise programs valued at over $10M, leading end-to-end SDLC and PDLC delivery, Agile execution, budgeting, stakeholder governance, risk management, and cross-functional team leadership while consistently delivering strategic initiatives on time and within budget. ➜ Spearheaded an enterprise-wide Application Rationalization program, successfully retiring 190+ legacy applications and driving technology standardization, operational efficiency, infrastructure optimization, and long-term scalability across the organization. ➜ Led the successful delivery of a Global Customer Digital Platform, enabling centralized access to enterprise services, streamlining the Order-to-Cash lifecycle, and enhancing customer experience, digital engagement, and operational effectiveness. ➜ Directed the implementation of a scalable Global Integration Platform leveraging serverless architecture, auto-scaling capabilities, and low-code frameworks, enabling seamless enterprise connectivity, improved system reliability, and accelerated business operations.

SAP Project Manager at CMA CGM GBS India Pvt Ltd, Jul 2020 - Aug 2022 · 2 yrs 2 mos, Chennai, ➜ Led SAP Transportation Management (SAP TM) programs and Business Relationship Management for global shipping operations, managing a $4M portfolio and leading a 50+ member cross-functional team across project planning, requirements management, release governance, UAT, change management, and delivery execution. ➜ Served as a strategic liaison between business stakeholders and SAP delivery teams, driving technology solutions that aligned business objectives with operational efficiency, process optimization, and long-term transformation goals. ➜ Delivered key SAP TM transformation and integration initiatives, including the Vessel Condition Database (VCD) and Orchestra–Solman integration projects, improving operational visibility, data quality, system reliability, and overall business performance. ➜ Directed SAP application support, incident management, SLA compliance, hypercare activities, and global stakeholder coordination, ensuring seamless operations, accelerated issue resolution, continuous improvement, and enhanced user satisfaction across transportation management functions.

Business Analyst at NSEIT LIMITED, Aug 2018 - Jul 2020 · 2 yrs, Tamil Nadu, India, ➜ Led business analysis activities for large-scale government digital transformation programs, driving requirements gathering, stakeholder engagement, BRD/FRD preparation, process mapping, and solution validation to ensure successful project delivery. ➜ Collaborated with business, technical, and project teams to translate complex business requirements into scalable technology solutions, improving operational efficiency and delivery outcomes. ➜ Played a key role in the development and implementation of a high-volume web-based recruitment platform for the Railway Recruitment Board (RRB), supporting over 20 million candidates nationwide with a seamless and reliable application experience. ➜ Ensured platform scalability, performance optimization, quality assurance, and smooth execution during peak transaction volumes, contributing to one of India's largest digital recruitment initiatives.

Education

Bachelor of Engineering, Electrical and Electronics Engineering, Meenakshi Academy of Higher Education and Research (MAHER)

Bachelor of Engineering - BE, Electrical and Electronics Engineering, Meenakshi College Of Engineering