Headline

L2 Technical Support Executive at Franciscan Solutions | Computer Science Engineer | Aspiring Cybersecurity Analyst

About

As a Technical Support Executive at Franciscan Solutions Pvt. Ltd, I specialize in providing comprehensive IT support and managing incidents to ensure seamless operations. My responsibilities include diagnosing and resolving hardware, software, and network connectivity issues, managing support tickets, and delivering actionable guidance to end-users. I also help maintain IT infrastructure security and access controls during routine operations. Currently passed my Bachelor of Technology (BTech) in Computer Science and Engineering with a focus on AI/ML at Khwaja Moinuddin Chishti Language University, I bring a solid academic foundation to my role. With skills in ERP software, technical support, and IT security operations, I am committed to delivering effective solutions and maintaining system integrity.

Location

Noida

AI stack

claude

gemini

openai

Blackbox AI

Kling AI

OpenAI Playground

Work experience

Technical support Engineer at Franciscan Solutions Pvt.Ltd, Aug 2026 - Present · 2 mo, Noida, Uttar Pradesh, India, Technical Support Executive at Franciscan Solutions Pvt. Ltd. with hands-on experience in application support, troubleshooting, ticket management, and software testing. Responsible for testing the company’s mobile and web applications, validating features and functionalities, identifying issues, and coordinating with development teams for resolution. Experienced in handling school/client support tickets, analyzing technical issues, supporting report-related queries, and working with tools such as Zoho Desk, Zoho, FileZilla, Pritunl, Visual Studio, Microsoft SQL Server/RDLC, and Franciscan ERP. Strong understanding of technical support operations with an interest in cybersecurity and application security.

Cyber Security Intern at Academy of Skill Development, Apr 2026 - Jun 2026 · 2 mo, Kolkata, West Bengal, India, • Completed a 12-week intensive internship focused on Cyber Security and Ethical Hacking. • Engineered DarkTrace, a dark web monitoring platform for real-time threat detection and analysis. • Conducted comprehensive threat intelligence gathering and security vulnerability assessments. • Awarded Grade A++ for exceptional technical performance and innovative project implementation.

Education

Bachelor of Technology - BTech, Computer science and engineering AI/ML, Khwaja Moinuddin Chishti Language University (KMCLU)

Diploma, Computer Science and engineering, Integral University, Lucknow, Uttar Pradesh