Headline

Test Lead/Manager | Quality Assurance | Functional Testing | Selenium | Azure/JIRA | Agile | API/Database Testing | Process Improvements | P&C Insurance | Leadership | Vendor/Stakeholder Management | ISTQB, CSM Certified

About

Software Testing Lead/Manager with 17+ years of experience in Software Testing and Quality Assurance, with strong knowledge of SDLC and STLC. Extensive expertise in Planning, Project Management, Process Improvement, Communication, Team Leadership, Stakeholder/Vendor Management, Client Relationship Management, Collaboration, Problem Solving, and Agile Testing. Active participant in Scrum and Retrospective meetings. Skilled across all phases of the Testing Life Cycle: creating test plans, environment setup, test execution, reporting, defect tracking, and closure for both Manual and Automated testing. Specialized in Duck Creek Billing, Migration, Policy, and Claims Testing. Managed a team of 12 testers, overseeing end‑to‑end testing activities. Conducted testing on Azure VM environments for maintenance and client projects. Professional experience spans Web Application Testing, Functional, Integration, System, Database, API, Sanity, Smoke, Documentation, SIT, EBV, UAT, Automation (Selenium WebDriver), Migration, and Regression Testing. Proficient in QA for Client/Server and Web‑based applications. Estimated test efforts, defined timelines, and collaborated with Developers and Business Analysts to design automated tests aligned with user stories and acceptance criteria. Partnered with Clients and BAs for requirement gathering and analysis, including Requirement Traceability Matrix and End‑to‑End Testing. Strong team player and proactive communicator; provided training and mentorship to team members. Experienced with CI/CD tools: TeamCity, Azure DevOps, Azure Pipelines, SVN, GitHub. Reduced defect leakage in UAT by 50–60% and cut test execution time by 40% through automation and advanced business testing. Domain expertise includes Retail, eCommerce, Insurance, Government Defense, and Cards. Certifications Certified Scrum Master (Scrum Alliance). ISTQB Certified Tester – Foundation Level. Key Contributions & Tools Created test plans, cases, and scripts for Manual and Automation testing. Led defect triage, daily status reporting, KT sessions, closures, and API input reviews. Hands‑on with tools like Example Utility Center and Example Trace Monitor. Strong Duck Creek expertise in Billing, Policy, and Claims modules. Billing experience includes account creation, pay plans, EFT/paper policies, invoices, receivables, allocations, scheduling, payments, suspense/disbursements, PCN processing, commission generation, installment schedules, and reporting. Worked on Government of India projects involving Web, Windows, and Smart Cards; tested Smart Cards using card and pin pad readers.

Location

Mumbai Metropolitan Region

Work experience

Senior Manager - Testing at HDFC ERGO General Insurance, Apr 2025 - Present · 1 yr 3 mos, Mumbai, Maharashtra, India, • Super heading testing for successful testing activities for project delivery including testing in Vendor, Client and Stakeholders Locations. • Establish quality metrics, test strategies, defects analysis/reporting and test planning. • Handling all the QA Activities including SIT Testing, EBV Testing, UAT Testing and Creation/Execution/ Reviews of Test Cases. • Managing Vendors and Stakeholders for API, Bug Reporting etc. Handling Escalations and Follow-ups with Multiple Stakeholders/Vendors. • Handled Defect Triage, Daily Status, KT/Queries, Closures, Provided APIs Inputs and Test Planning Sessions. • Managing bugs across multiple vendors and coordinating QA, SIT and user acceptance testing. • Handled a team of 11 People for all the QA Activities and provided the Status Daily, Weekly and Monthly to Management. Prepared Presentations of QA Activities held across projects. • Helped with Defect Leakages by 50 to 60% in UAT Release. Helped to Reduce Test Execution time by 40% by including Automation and Business testing in Advance.

Senior Test Lead at OneStop IT Talents, Dec 2023 - Apr 2025 · 1 yr 5 mos, Mumbai, Maharashtra, India, • Involved in Migration Testing starting from Requirement Analysis till Implementation. Testing both in Source as well as in Target Databases. • Involved in Designing Test Cases and Execution for Migration, Avant and Duck Creek Billing Product. • Created and Updated Migration Reconciliation Documents needed. • Done various Reconciliation for Migration Testing like Migrated Members, Migrated Policies etc. • Tested Medical Indemnity and Travel Policies in Aurora, Member Portal and Duck Creek, doing several transactions on newly created and Migrated Policies. • Complex various Payment Methods Test Cases designing and execution for Cash, BPay, Cheque, Credit Card and Direct Debit etc in Billing. • Performing Managing Activities, Functional Testing, UAT Testing, System Testing, Regression Testing. • Involved in Training Activities Providing Trainings to all the New Joiners. • Had Sessions for the Business Stakeholders for various Bugs and Testing Issues. •Involved in Designing Test Cases, Test Cases Execution and Bug Reporting using Azure DevOps Tool. Involved in Agile Process from Attending Scrum Meetings, Preparing Estimations, attending daily Scrum Meetings, Scrum Review Meetings. • Worked for all the phases of testing like Test cases Execution, Test reports, Defect Tracking and Defect Reports for various stages of testing. • Duck Creek Billing Product Testing as on Billing Account and Pay Plans, paper/EFT policies, Invoices, receivables, payments, suspense, disbursements, PCN, Commission Generation, Installment Schedule etc.

Senior Associate Test Engineer at Duck Creek Technologies, Jul 2016 - Aug 2023 · 7 yrs 2 mos, Mumbai Metropolitan Region, • Responsible for writing and maintain Selenium automated scripts with Java for regression and functional testing. • Created, modified and worked on TestNG, Data Driven, Page Object Model, Cucumber BDD, TDD and Maven Framework. • Analyzing the Failures and Debugging the Scripts using Team city, Azure DevOps, Azure pipelines, SVN, Duck Call Sites and GitHub tools for CI/CD. • Created test plans, test cases and test scripts both Manual and Automated Testing. Used Firebug, ChroPath to inspect the XPath of the web elements. • Assigning Tasks to the Team and Status Reporting to Manager on Daily Basis. • Involved in Management Activities such as Estimations, Reporting, Management of Tasks etc. • Responsible for Smoke Test, Functional, Regression Test and Testing Issues for Various Clients. • Identified, Reported and Tracked Defects using JIRA, Team Track, TFS and Azure DevOps Portal tool and prepared Bug Reports for Various Clients in US. • Experience on Selenium Web Driver, Test Automation Center, QC, SoapUI, Post Man, Cucumber, Microsoft Test Manager, JIRA, TFS, QTP, TestNG, Eclipse IDE tools • Duck Creek Product Testing as on Billing Account and Pay Plans, paper/EFT policies, Invoices, receivables, allocations, scheduling-rescheduling, payments, suspense, disbursements, PCN processing, Commission Generation, Installment Schedule, Reports etc. • Acted as a team player, and Provided Trainings to Juniors and other Team Members for Product Knowledge. • Achieved Individual Award for Extra Onwards work that I did in the Organization. • Strong experience in Duck Creek Transact or Rating is required. Hands-on experience working in EXAMPLE Author, EXAMPLE Forms, EXAMPLE Manuscript, EXAMPLE Transact, EXAMPLE Express • Experience in Example Utility, EXAMPLE Trace Monitor etc. • I worked on User Acceptance Testing, Acceptance Testing, Requirement Analysis and Requirement Traceability Matrix, End to End Testing and User Stories.

Software Engineering Senior Analyst at Accenture, Dec 2013 - Jul 2016 · 2 yrs 8 mos, Mumbai Metropolitan Region, • Involved in Agile Testing starting from Requirement Analysis till Implementation, along with whole Team. • Involved in Designing Test Cases and Execution (Manual), Designing and Executing Automated Test Scripts using (TAC a Selenium Based Tool), Execution of Automated Test Scripts and Bug Reporting using Team Track Tool. • Performing Managing Activities, Functional Testing, Automation Testing, System Testing, Regression Testing. • Actively participating in Sessions for Trainee Batches. •Handling Team of 6 Members, assigning them Tasks and Status Reporting to Manager. • Involved in Designing Test Cases, Test Cases Execution and Bug Reporting using TFS and Team Track Tool. Involved in Agile Process from Attending Scrum Meetings, Preparing Estimations, attending daily Scrum Meetings, Scrum Review Meetings, Scrum Retrospective • Strong experience on Duck Creek Transact or Rating is required. Hands-on experience working in EXAMPLE Author, EXAMPLE Forms, EXAMPLE Manuscript, EXAMPLE Transact, EXAMPLE Express • Experience in Example Utility, EXAMPLE Trace Monitor etc.

Quality Assurance Analyst at SYX Services Pvt Ltd, Jun 2013 - Dec 2013 · 7 mos, Mumbai Metropolitan Region, • Working for Various Web Based Applications Testing on QA, Staging and Production Servers. • Involved in Test Cases Preparation, Test Cases Execution using Microsoft Test Manager. • Bug Reporting using JIRA Bug tracking tool. • Performing Functional Testing, Integration Testing, System Testing, Regression Testing, Usability Testing, Compatibility Testing, Database Testing. • Designed Scenario Matrix, Traceability Matrix, Test Cases for the Assigned Project Modules using Microsoft Test Manager. Involved in Testing New Functionalities of all the Newly Added Modules based on Test Cases. Using JIRA for the Defects tracking in the Application. Website Testing, Manual Testing, Functional Testing, Integration Testing, Regression Testing. Managed Test Critical Bug Fixes including Critical Fixes and coordinated with the developers in release of Bug Fixes meeting tight timeline.

Education

Master of Business Administration - MBA, Artificial Intelligence, DY Patil University

B. Tech. (CS), Computer Science, kanpur institute of technology