Headline

Cloud & DevOps Engineer (Transitioning) | Linux | AWS | Git | Shell Scripting | Incident & Problem Management | 10+ Years IT Ops

About

I am a results-driven IT professional with 10+ years of experience in IT Operations, Incident Management, and Infrastructure Support, now transitioning into Cloud & DevOps roles. Currently, I am focused on building strong hands-on expertise in Linux and DevOps practices through real-world labs and practical problem-solving. 💡 What I’m doing right now: Monitoring and analyzing system logs using tools like journalctl, grep, awk, and sed Troubleshooting service failures and performing root cause analysis Practicing backup and recovery strategies using tar Working with Linux systems to strengthen command-line and operational skills 🔧 Core Strengths: Incident & Problem Management (ITIL Certified) System Monitoring & Log Analysis Linux Administration & Troubleshooting Process Improvement (Six Sigma Certified) 🌱 Currently Learning: Cloud Platforms (AWS / Azure) DevOps Tools & CI/CD Pipelines Infrastructure Automation 💭 I strongly believe in learning by doing — breaking systems, fixing them, and understanding how things work in real environments. I bring a combination of real-world IT experience + hands-on technical learning, which helps me approach problems with both operational and technical perspectives. 📩 Open to opportunities in: Cloud | DevOps | IT Operations | Infrastructure Support Let’s connect and grow together 🚀 #OpenToWork #DevOps #CloudComputing #Linux #ITOperations

Location

Pune Division

AI stack

claude

gemini

meta

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openai

ChatGPT

Work experience

DevOps Engineer | Linux | AWS | Shell Scripting | Hands-on Labs at Independent Learning & Technical Labs, Feb 2026 - Present · 7 mos, Pune City, DevOps & Cloud Computing | Hands-on Learning & Technical Labs 📍 Pune, India | Feb 2025 – Present Currently focused on transitioning into DevOps and Cloud roles through consistent hands-on learning, technical labs, and real-world scenario-based practice. 🔧 Areas actively worked on: * Linux Administration & Troubleshooting * Shell Scripting & Automation * Git & GitHub Workflows * Log Analysis using grep, awk, sed * Service Monitoring & Incident Simulation * Backup & Disaster Recovery using tar * Web Server Deployment & Recovery * SSH Monitoring & Security Logs 💡 Hands-on practice includes: ✔️ Major Incident simulations ✔️ Service recovery scenarios ✔️ IoT/network troubleshooting simulations ✔️ Interactive shell scripting labs ✔️ Git version control & staging workflows Actively building practical problem-solving skills aligned with DevOps, IT Operations, and Cloud Infrastructure roles. 🚀 Learning by doing, documenting, and continuously improving through real-world inspired labs and automation practice.

Cloud Operation Engineer at ThinkAnalytics, Nov 2025 - Feb 2026 · 4 mos, Pune District, Supported cloud-native content analytics and recommendation platforms serving global OTT/media customers. • Maintained high-availability analytics infrastructure processing millions of user interactions daily, sustaining 99.9% uptime for content recommendation engines. • Diagnosed and resolved performance bottlenecks in data pipelines and microservices, reducing mean time to resolution (MTTR) for platform incidents. • Collaborated with engineering teams to deploy containerized analytics services and establish proactive cloud monitoring using CloudWatch dashboards.

Technical Support Engineer L3 at Johnson Controls, May 2022 - Nov 2025 · 3 yrs 7 mos, Pune, Maharashtra, India, Led root cause analysis for recurring application and integration issues, contributing to the optimization of data workflows across Android/iOS platforms and IoT-based building systems. Leveraged Salesforce to manage and analyze incident and problem tickets, identifying patterns and translating them into actionable analytics insights. Developed and maintained knowledge base content, supporting data-driven troubleshooting and onboarding for analytics support teams. Contributed to reporting and dashboarding efforts, supporting internal tracking of issue trends and performance metrics using tools like Salesforce and ServiceNow.

Network Engineer at _VOIS, Dec 2020 - Apr 2023 · 2 yrs 5 mos, Pune, Maharashtra, India, Provided L1/L2 technical support for application and production issues, ensuring timely resolution using ITSM tools like Remedy and ServiceNow. Logged and managed Incidents, Service Requests, and Change Controls, based on alerts and emails from clients, adhering to defined SLA policies. Authored Root Cause Analysis (RCA) documentation for major incidents and identified recurring issues through trend data to support preventive measures. Managed the end-to-end ticket lifecycle, from acknowledgment to closure, ensuring compliance with ITIL processes. Used Linux CLI for system-level diagnostics and monitored SD-WAN infrastructure, resolving critical alerts related to network and digital signage systems. Worked extensively with SaaS platforms, integrated APIs

Senior Executive at Vodafone, Dec 2016 - Dec 2020 · 4 yrs 1 mo, Pune Area, India, Managed and led resolution of major incidents and critical outages, ensuring adherence to ITIL best practices and minimizing business impact. Collaborated with cross-functional technical teams to restore services within SLA, facilitating rapid triage and coordinated response. Conducted post-incident reviews and implemented lessons learned to improve incident response and reduce recurrence. Provided mentorship to junior team members on RCA methodologies, incident lifecycle management, and documentation standards. Tools & Technologies: ServiceNow, Citrix, Siebel

Education

Bachelor of Engineering, Computational Science, RGPV University

Bachelor of Engineering, Computational Science, Truba College of Engineering & Technology Indore