Headline

HR & L&D Professional with 4+ Years Experience | LMS Administration | Training & Onboarding | Healthcare & IT

About

I am an HR & Learning and Development professional with over 4 years of experience across healthcare and IT services, specializing in L&D operations, training coordination, and HR support functions. Currently, I work as a Process Specialist – Learning & Development at Infosys BPM, supporting a global client. My role involves managing end-to-end LMS operations using SAP SuccessFactors and handling L&D service requests through ServiceNow, including class creation, learner enrollment, troubleshooting system issues, and maintaining accurate training records. I closely collaborate with global stakeholders to ensure smooth training delivery and compliance with audit requirements. In addition to L&D operations, I actively contribute as a Townhall Producer, managing virtual leadership events on Microsoft Teams, coordinating presenters, handling live sessions, recordings, and ensuring seamless execution of organizational communications. Prior to Infosys, I worked with Apollo Hospitals as an Assistant HR – L&D & Recruitment, where I served as an SPOC for Learning & Development for over 2.5 years and supported recruitment and onboarding activities for 1.5 years. My experience includes conducting new joiner inductions, coordinating departmental training programs, delivering functional training on HR systems (Kronos, ESS Payroll, HCM Oracle), maintaining HR documentation, and supporting employee engagement initiatives. I am currently pursuing an MBA in Human Resource Analytics and am keen on growing in roles related to Learning & Development Operations, HR Operations, and LMS Administration, where I can contribute to efficient people processes and impactful learning experiences.

Location

Bengaluru

Work experience

Process Specialist at Infosys BPM, Nov 2024 - Present · 1 yr 7 mos, Bengaluru, Karnataka, India, Process Specialist in the Learning & Development (L&D) team at Infosys BPM, Bangalore! Thrilled to contribute to fostering a culture of growth and continuous learning while collaborating with talented minds. Looking forward to making an impact and growing professionally in this dynamic role.

Assistant HR at Apollo Hospitals, Mar 2021 - Apr 2024 · 3 yrs 2 mos, Conducted induction programs for new hires, ensuring a smooth transition and effective onboarding process. Organized and conducted training sessions on various topics, enhancing employee skills and knowledge. Managed and prepared all training-related data, ensuring accuracy and timely updates. Coordinated with the Learning & Development Head to compile and analyze training reports. Led the recruitment process, including drafting job advertisements, reviewing applications, and facilitating the final appointment of candidates. Handled all necessary correspondence related to the appointment and confirmation of new employees. Managed and coordinated campus interviews, successfully recruiting top talent.

Human Resources Intern at Apollo Hospitals, Jan 2020 - Mar 2021 · 1 yr 3 mos, Gained hands-on experience in various Human Resource functions, including employee onboarding, training coordination, and recruitment. Assisted in conducting induction programs and training sessions for new employees, contributing to their smooth integration into the organization. Supported the HR team in managing recruitment processes, from screening resumes to coordinating interviews.

Education

Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General, Amity University Online

Bachelor of Business Administration - BBA, Human Resources Management/Personnel Administration, General, Dr. C. V. Raman University, Kota Bilaspur