Headline

BDS Dentist | Remote Care Coordinator | Dental Practice Operations | Private Treatment & Patient Engagement

About

With a BDS background and remote coordination experience, I have a particular interest in supporting dental practices to improve patient engagement, reduce administrative gaps, and grow private treatment uptake.

Location

India

AI stack

claude

gemini

kimi

openai

Work experience

Virtual Assistant team lead at Lenity Health, Jan 2026 - Present · 10 mos, Bengaluru North, ​Quality Assurance & Compliance: Spearheaded rigorous quality control audits for a wide range of clinical administrative tasks, including medical transcriptions, telephonic encounters, and prior authorizations to ensure 100% accuracy and HIPAA compliance. ​Team Development & Training: Architected and implemented comprehensive workflow training programs for new team members, reducing the onboarding curve and ensuring seamless integration into US-based medical practice support. ​Operational Oversight: Actively monitored daily team activities and productivity metrics to maintain high service-level agreements (SLAs) and operational excellence. ​Client Relations & Troubleshooting: Served as the primary point of contact for US-based clients, proactively troubleshooting technical or workflow issues and refining processes to enhance client satisfaction.

Care Coordinator at Lenity Health, Jan 2025 - Present · 1 yr 10 mos, Bengaluru, - Supported U.S.-based Accountable Care Organizations (ACOs) in driving revenue through the successful implementation of value-based care initiatives and effective patient engagement strategies. - Communicated clearly and empathetically with elderly patients to schedule necessary visits and ensure strict adherence to their care plans, improving overall patient compliance. - Collaborated closely with clinic managers and medical assistants to coordinate seamless care delivery, optimize clinical workflows, and significantly improve patient outcomes. - Demonstrated hands-on proficiency with multiple EMR/EHR platforms, including AdvancedMD, Practice Fusion, SequelMed, and eClinicalWorks, to manage patient data and support operational efficiency.

Clinical documentation specialist at IKS Health, Jan 2024 - Jan 2025 · 1 yr 1 mo, Navi Mumbai, - Supervise and validate accuracy of AI-generated clinical notes ensuring compliance with provider preferences and regulatory standards. - Collaborated with AI integration efforts by testing and refining prompt strategies on diverse patient cases to enhance accuracy in automated medical chart note generation. - Mentor and train junior scribes in EHR systems, clinical terminology, and documentation best practices, improving team productivity by 15%. - Collaborate with clinical teams to optimize scribing workflows, reducing documentation errors by 20%. - Excellent understanding of medical terminology and clinical documentation standards. - Listening to the physician patient interaction and summmarize the same. Managing and transferring chart notes to electronic Health Record (EHR). - Has sound knowledge on US healthcare and Electronic health records(EPIC).

Dentist at Dental Clinic, Nov 2022 - Dec 2023 · 1 yr 2 mos, Palakkad, Kerala, India, - Delivered high-quality patient care, applying deep clinical knowledge to ensure excellent patient outcomes. - Led and guided teams of dental assistants in close collaboration with senior dentists to foster a coordinated and efficient clinical environment. - Trained and mentored staff in effective appointment management, utilizing both phone and scheduling software to streamline clinic operations. - Gained valuable experience in team leadership and practice management, learning and applying key strategies to help build and maintain a successful clinical practice.

Dental Intern at Malabar Dental College & Research Centre, Oct 2021 - Nov 2022 · 1 yr 2 mos, Malappuram, - Completed a comprehensive one-year rotatory internship, gaining extensive hands-on experience across all major dental specialities, including Prosthodontics, Endodontics, and Oral Surgery. - Proactively enhanced clinical skills by completing Continuing Dental Education (CDE) programs in Paediatric Rotary Endodontics, Minor Oral Surgical Procedures, and hands-on courses in pulp therapy and stainless-steel crowns. - Demonstrated strong organizational and leadership abilities by successfully coordinating an educational visit for 50 students to Dent Care Dental Lab . - Actively participated in community outreach initiatives, such as the 'Special Smiles' dental camp, where I provided dental check-ups for differently-abled athletes, showcasing a commitment to accessible healthcare.

Education

Bachelor's in dental surgery, Dentistry, Malabar Dental College & Research Centre

High School Diploma, Biology, General, Kanikkamatha convent english medium girls higher secondary