Headline

Director - Customer Advisory | Business Technology, Management Consulting

About

As Director of Customer Advisory at SAP, I bring over 25 years of experience in solution engineering, presales management, and strategic consulting across diverse industries. Leading a team of industry business architects, I focus on enabling digital innovation and transformation for customers in automotive, industrial manufacturing, chemicals, construction, consumer products, and retail sectors across India, Bangladesh, and Sri Lanka. My work emphasizes bridging strategy and execution through process improvements and leveraging SAP's cutting-edge solutions. Together with my team, I contribute to account planning, opportunity maturation, and resource allocation for critical engagements, ensuring optimal outcomes for both customers and SAP. By delivering impactful value propositions, addressing customer pain points, and showcasing tailored SAP solutions, we empower businesses to achieve measurable success in their transformation journeys.

Location

Thane

AI stack

antigravity

codex

opencode

Work experience

Director - Customer Advisory for Automotive, EC&O, Industrial Manufacturing & Mill products at SAP, Sep 2008 - Present · 18 yrs, Mumbai Area, India, For all Strategic & Emerging Industries, I (along with a team of Industry Business Architects) am responsible for the following in Solution Engineering at SAP India: 1. Thought Leadership representation on Digital Innovation 2. Strategic Consulting, including business plan & sales strategy development. 3. Account/Opportunity/Territory Planning + Opportunity Maturation 4. Investment management, Resource Management for critical opportunities Industries managed : 2023 - till date: Automotive, Industrial Manufacturing, Chemicals, Construction, Consumer Products and Retail 2019 - 2023: Professional Services, Media, Telecom, Banking, Insurance 2015 - 2019: Public Sector, Banking, Insurance, Higher Education & Research, Startups 2011 - 2015: SMEs in all industries across India, Bangladesh & Sri Lanka 2008 - 2011 : Individual Business Architect and Customer Solution Manager

Manager at Ernst & Young, Feb 2005 - Sep 2008 · 3 yrs 8 mos, Managing Advisory Engagement on ERP to all local & global customers of E&Y.

Production Manager at Siemens, Oct 1997 - Feb 2005 · 7 yrs 5 mos, On-site, Managing Industrial Engineering, select R&D projects, Process Planing, Production Planning & Shopfloor Management for Switchboards(previous Power Transmission & Distribution division of Siemens) based out of Kalwa works, Thane.

Education

EPBM, General Management, Indian Institute of Management, Calcutta

Bachelor of Engineering (B.E.) - Production, Production Engineering, University of Mumbai