Headline

Operations Manager @Ycs.ai

About

HR & Operations professional with hands-on experience in end-to-end HR management, client relationship handling, and process training across service-based and insurance domain. Started my career in international client processes (Health, Life, Final Expense, IVA, DMP) and grew into an HR Manager, managing hiring, onboarding, attendance, employee coordination, and day-to-day HR operations for growing teams. Known for a practical mindset, ownership, and people-first approach, I believe strong processes and the right culture drive sustainable business growth. Open to opportunities in HR, Operations, Training, and Client Management where I can add real value and continue growing. Let’s connect.

Location

Lucknow

Work experience

Operations Manager at YATHARTH CONSULTANCY SERVICES (Ycs.ai), Feb 2026 - Present · 5 mos, Lucknow, Uttar Pradesh, India, • Managing team performance, productivity, and quality standards across departments. • Handling client communication, escalations, and maintaining strong business relationships.

HR Manager at ZA Connects, May 2024 - Jan 2026 · 1 yr 9 mos, Kanpur, Uttar Pradesh, India, • Led end-to-end HR operations for a growing workforce, supporting onboarding, attendance, payroll coordination, and employee relations. • Implemented standardized HR processes and ensured compliance with company policies across departments. • Acted as primary HR point of contact for employee queries, conflict resolution, and performance-related concerns. • Partnered with management to maintain a positive and productive work environment while supporting operational goals.

Client Relationship Executive at ZA Connects, Jul 2023 - Apr 2024 · 10 mos, Kanpur, Uttar Pradesh, India, • Senior Client Relationship Executive specializing in IVA and DMP, with strong expertise in client advisory, case management, and team support. • Known for managing high-value and complex client cases, improving customer outcomes, and maintaining regulatory and service excellence.

Process Trainer (Cross-Functional Assignment) at YATHARTH CONSULTANCY SERVICES (Ycs.ai), Aug 2024 - Sep 2024 · 2 mos, Lucknow, Uttar Pradesh, India, • Delivered on-site process training as part of a cross-organizational collaboration. • Conducted detailed sessions on workflows, operational guidelines, and best practices. • Improved cross-team coordination and process adoption through structured training delivery

Client Relationship Executive at SARS GLOBAL TECHNOLOGIES, Jan 2023 - May 2023 · 5 mos, Kanpur, Uttar Pradesh, India, • Managed international sales and client relationships for health and life insurance products. • Delivered needs-based solutions with strong focus on compliance, communication, and long-term client value.

Education

Master of commerce, Business/Commerce, General, Chhatrapati Shahu Ji Maharaj University (CSJMU), Kanpur

Bachelor of Commerce - BCom, Business/Commerce, General, Chhatrapati Shahu Ji Maharaj University (CSJMU), Kanpur