Headline

Finance Graduate | Operations at Stream Digital Services (Bajaj Finance Process: L2 Department)| Excel & Tally | Accounting & Data Analysis Enthusiast

About

I am a Commerce graduate with a specialization in Accounting and Finance, have experience working in Stream Digital Services (Bajaj Finance process). Through my academic background and professional experience, I have developed strong skills in financial analysis, communication, and problem-solving. My role has helped me understand real-world business operations, customer handling, and process efficiency. I have also built practical knowledge in tools like Microsoft Excel and Tally, which I use to improve accuracy and productivity in financial tasks. I am particularly interested in opportunities in finance, accounting, and operations where I can apply my skills, learn continuously, and contribute to organizational growth. I am open to connecting with professionals and exploring new opportunities in the finance domain.

Location

Jamshedpur

Work experience

Operations Team Member (Bajaj Finance Process) at Stream Digital Services, Jul 2024 - Feb 2026 · 1 yr 8 mos, Jamshedpur, • Managed customer loan accounts and handled payment-related queries efficiently. • Coordinated with customers regarding outstanding balances, EMI updates, and account status. • Maintained accurate records of customer transactions and financial documentation. • Assisted in payment reconciliation and account verification processes. • Prepared daily and monthly MIS reports using MS Excel. • Resolved customer concerns related to billing, payments, and account discrepancies. • Ensured timely follow-up on pending payments and account updates. • Collaborated with internal teams to improve customer service and operational efficiency.

Process Associate – Customer Support at Swiggy, Nov 2023 - Feb 2024 · 4 mos, Jamshedpur, • Managed customer account queries and ensured timely resolution of payment and service-related issues. • Demonstrated strong interpersonal, communication, and stakeholder management skills while handling client interactions. • Delivered high-quality customer support by effectively addressing concerns and enhancing overall client experience.

Education

Bachelor of Commerce - BCom(Hon), Accounting, Karim City College Jamshedpur

Intermediate (commerce), S. D. S. M. School for Excellence